Electronics Technician Maintenance II (NMT Helpdesk) SATCOM

Centurum • San Diego, CA

12d • $44 - $52

About The Position

Centurum is hiring an Electronics Technician Maintenance II to support ISEA Helpdesk activities during the system upgrade fielding phase. The technician fields customer calls and emails and provides Tier 1 and Tier 2 remote troubleshooting support related to VRAM. Using the NAVWAR Distance Support ITSM Consolidated Help Desk, the technician manages support tickets, meets service-level agreements, and communicates regularly with customers.

The role includes documenting support activity, troubleshooting steps, and resolutions; updating knowledge base articles across ITSM, HELEX, NAVY 311, and Remedy Helpdesk; generating reports; and maintaining records. The technician prepares Daily Status Reports and Completion Reports, participates in daily meetings, cross-trains ISEA subject-matter experts, and uses ITSM SIPR and NIPR environments for information sharing. The position also supports transition of NIPR trouble tickets to the NESD/Helix platform, attends monthly OIPT meetings to review metrics, and contributes to service-delivery improvements to minimize end-user disruptions.

The position is located in San Diego, California, with 0% travel. A Secret U.S. Department of Defense security clearance must be held and maintained. Compensation is $44–$52 per hour, with actual compensation varying based on factors including location, responsibilities, skills, and experience.

Requirements

• High school diploma or equivalent.
• Completed apprenticeship and/or formal training in electronics general theory and practical applications.
• At least 3 years of VRAM experience.
• Prior knowledge of VRAM, including its operation, setup, and communication.
• Prior knowledge of at least one of the following databases or systems: ITSM, HELEX, NAVY 311, or Remedy Helpdesk.
• Ability to perform all duties unsupervised.
• Ability to follow written instructions, procedures, schematics, technical manuals, or other established guidelines to troubleshoot, restore, or configure VRAM settings using the specified database management tools.
• Must hold and maintain a Secret U.S. DoD security clearance.
• Ability to communicate effectively in English, verbally and in writing.
• Ability to interface effectively with technical and management personnel at all levels.

Nice To Haves

• Ability to adjust, align, troubleshoot, and repair electronic equipment to the subsystem or line-replaceable-unit level by following written instructions, procedures, schematics, technical manuals, or established guidelines.
• Knowledge of Microsoft Office 365 and Excel.
• Knowledge of Naval Messages.

Responsibilities

• Field customer calls and emails during the system upgrade fielding phase.
• Provide Tier 1 and Tier 2 remote helpdesk support and troubleshoot VRAM-related issues.
• Manage tickets through the NAVWAR Distance Support ITSM Consolidated Help Desk and adhere to service-level agreements.
• Maintain regular communication with customers.
• Document support activities, troubleshooting steps, and resolutions accurately.
• Update knowledge base articles across ITSM, HELEX, NAVY 311, and Remedy Helpdesk.
• Generate reports and maintain records, including Daily Status Reports and Completion Reports.
• Participate in daily meetings and cross-train ISEA subject-matter experts.
• Use ITSM SIPR and NIPR environments for information sharing.
• Support transition of NIPR trouble tickets to the NESD/Helix platform, ensuring accurate data transfer and continued tracking.
• Attend monthly OIPT meetings to review metrics and contribute to service-delivery improvements.

Benefits

• Health insurance, with vision care included, for employees and dependents on a cost-sharing basis.
• Dental insurance available for employees and dependents for an additional cost in conjunction with health insurance.
• Company-provided basic life insurance for full-time employees.
• Optional supplemental life insurance at group rates.
• Optional dependent life insurance at a group rate.
• Optional long-term disability coverage at group rates.
• Vacation and sick leave accrued according to length of service.
• Ten paid holidays each year.
• 401(k) plan with a company bi-weekly match and year-end profit-sharing company match for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED