Electronics Service Supervisor

Schweitzer Engineering Laboratories (SEL)•Pullman, WA

2d•$84,200 - $124,500•Onsite

About The Position

As an Electronics Service Supervisor, you will supervise and mentor a team of technicians, specialists, and subordinate supervisors, relying on technical expertise from technicians within the work area. You will be responsible for the daily operations and performance indicators of the electronics service team to meet performance, quality, and strategic objectives. This role involves collaborating with engineering, manufacturing, and customer support teams to optimize workflow and communication to ensure timely and high-quality service delivery. You will monitor employee performance, provide regular feedback, empower, mentor, and coach employees, write and deliver performance reviews, and assist employees in setting goals. Additionally, you will be responsible for assessing employee training needs and providing/overseeing training. You will actively and effectively address personnel issues and settle differences equitably and productively. This role also includes creating, updating, and ensuring control of department work instructions and reports, driving employee engagement in process improvements, and positively and accurately communicating change. You will provide input into staffing and capital needs through the collection and reporting of data. You will also model, teach, and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles, with a focus on understanding, creating, and simplifying. Other duties as assigned.

Requirements

4+ years of leadership experience
Demonstrated ability to model SEL Values to others
Proven ability to communicate professionally, respectfully and openly to a diverse audience
Proven ability to prioritize, organize and delegate work; intervene to remove obstacles as needed
Proven ability to drive process improvements
Advanced knowledge of electronics repair processes and product flow (4+ years of experience)
Intermediate knowledge of Microsoft Office programs and department's business systems (Dynamics AX, SQS, etc.)
Strong writing, documentation, speaking, and project management skills
Able to quickly learn new skills and assume new responsibilities
Able to work cooperatively in a team environment

Nice To Haves

Associate degree in electronic engineering technology or equivalent
Advanced Microsoft Office skills
Customer service experience
Knowledge of continuous improvement tools (WCM, Lean, Six Sigma)
Strong training and presentation abilities
Familiarity with ISO 9001 and internal auditing

Responsibilities

Supervise and mentor a team of technicians, specialists, and subordinate supervisors.
Responsible for daily operations and performance indicators of the electronics service team.
Collaborate with engineering, manufacturing, and customer support teams to optimize workflow and communication.
Monitor employee performance, provide employee feedback, empower, mentor and coach employees, write and deliver performance reviews, and assist employees in setting goals.
Assess employee training needs and provide/oversee training.
Address personnel issues and settle differences equitably and productively.
Create, update and ensure control of department work instructions and reports.
Drive employee engagement in process improvements and communicate change.
Provide input into staffing and capital needs through the collection and reporting of data.
Model, teach, and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.