Electronic Trading Support Specialist - EMSX Trade Desk

Bloomberg•New York, NY

2d•$120,000 - $150,000•Onsite

About The Position

Bloomberg is a global leader in business and financial information, news, and insight, utilizing innovative technology to deliver trusted data, workflow tools, and transparency to financial markets. The AMER EMSX Trade Desk team provides real-time support for Bloomberg's electronic trading platform, which is used by institutional trading clients across equities, options, and futures markets. The team works directly with traders to resolve trading and workflow issues, answer product questions, and help clients maximize the benefits of Bloomberg's Execution Management System (EMSX). In addition to client support, the team collaborates with Product, Engineering, Sales, Implementation, brokers, exchanges, and global support teams to enhance the trading experience and influence the future development of the platform. This role involves supporting clients using Bloomberg's electronic trading platform by troubleshooting order and execution issues, addressing workflow questions, and assisting clients with their daily trading activities. The position operates in a dynamic, real-time trading environment that demands strong communication, sound judgment, and meticulous attention to detail. Collaboration with internal teams is key to investigating issues, optimizing client workflows, and contributing to the ongoing enhancement of products and the support model.

Requirements

A strong client service mindset with excellent communication and problem-solving skills
The ability to thrive in a fast-paced, time-sensitive environment while managing multiple priorities
Strong attention to detail and the ability to remain organized under pressure
Excellent judgment and the ability to prioritize competing client requests effectively
Strong analytical and troubleshooting skills with a structured approach to problem solving
Demonstrated ability to collaborate across teams and build strong working relationships
A proactive mindset with the ability to take ownership of issues from investigation through resolution
An interest in financial markets, electronic trading, and client-facing technology

Nice To Haves

Experience supporting traders, institutional clients, brokers, or front-office users
Experience working in electronic trading, trade support, trade operations, brokerage operations, or a trading desk environment.
Knowledge of equities, options, futures, or other financial markets
Familiarity with execution management systems (EMS), order management systems (OMS), or electronic trading platforms
Exposure to FIX Protocol, order routing, execution workflows, or broker connectivity
Experience using Python, SQL, JavaScript, VBA, or similar tools to automate workflows or analyze data
Experience working with APIs, logs, trade data, or technical troubleshooting
A curiosity for emerging technologies, including AI and automation, and an interest in improving team processes

Responsibilities

Provide real-time support for clients using Bloomberg's EMSX platform across the AMER region
Investigate and resolve issues related to order routing, executions, allocations, connectivity, and electronic trading workflows
Partner with clients, brokers, Product, Engineering, Sales, Implementation, and global support teams to resolve workflow and trading-related issues
Communicate clearly and professionally with clients and internal stakeholders, particularly during time-sensitive trading situations
Prioritize multiple client requests while exercising sound judgment in a fast-paced environment
Monitor trading activity to identify trends, recurring issues, and opportunities to improve client workflows
Escalate complex product or technical issues with clear documentation and appropriate business context
Become a subject matter expert in Bloomberg's EMSX platform, electronic trading workflows, and client use cases
Contribute to process improvements, knowledge sharing, team documentation, and best practices
Identify opportunities to improve team efficiency through automation, AI-enabled solutions, and continuous process improvements
Foster a collaborative, team-first environment by sharing knowledge and supporting colleagues