Electronic Servicing Representative

Webster First Federal Credit Union•Worcester, MA

8d•$17 - $26•Onsite

About The Position

Webster First Federal Credit Union is seeking a detail-oriented and service-driven professional to join them as an Electronic Services (EFT) Representative. In this multifaceted role, the representative will play a key part in processing a variety of financial transactions, supporting debit card services, managing ACH operations, and ensuring the smooth handling of both digital and paper-based banking functions. This position offers a dynamic environment where cross-training and collaboration are highly valued. The role is for someone who enjoys working behind the scenes to ensure accurate, timely, and member-focused operational excellence. This is a full-time, 37.5 hours per week, onsite role that may require occasional extended hours and/or Saturday coverage.

Requirements

Strong attention to detail and ability to follow both written and verbal instructions
Excellent problem-solving skills and ability to analyze information and draw valid conclusions
Ability to communicate clearly and professionally with colleagues and members
Proficiency with Microsoft Excel and Word
Punctual and reliable, with a strong work ethic
Ability to arrive promptly for scheduled shifts
High school diploma or GED required

Nice To Haves

Work experience processing ACH transactions preferred
Previous experience in a credit union or financial institution preferred

Responsibilities

Process ACH transactions including ACH receiving/ ACH Origination and returns via EasCorp & Synergy
Reconcilement of cash advances
Dispute processing in relation to Reg E including ATM/debit card disputes and unauthorized ACH
Ordering and maintenance of debit/ATM cards
Process and post mobile and remote deposit applications and transactions
Reconcile in-clearing items and return unprocessed items to the Eascorp including check adjustments
Maintain the Overdraft Privilege programs, including account monitoring
Negative account reporting to Collections and Efunds
Respond to member and branch inquiries; researching ACH & Debit card transactions
Cross-train across operational functions to support team coverage as needed
Promote overall BSA Compliance by adhering to all BSA and OFAC Regulations specific to job function and by assisting BSA Department as necessary with any departmental function specific items.
Actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations. Training will be completed at least annually for Information Security topics, BSA, and GLBA; annual BSA training will be position specific. Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE ACT, Regulations B, C, D, E CC, DD, and Z as well as any training deemed necessary to promote adherence to applicable regulatory requirements.
Other duties may be assigned.