Electronic Services Specialist - Commercial Cash Management

Commerce Bank•Kansas City, MO

2d•$24 - $32•Hybrid

About The Position

The main purpose of this job is to support Commercial, Small Business and Health Servicing Financing customers in a variety of ways including product setup and maintenance for Commerce Connections, Remote Deposit, Sweep Accounts, and other Single Sign on Customers.

Requirements

Basic knowledge of the banking industry
Ability to exercise sound judgement when making decisions
Ability to quickly learn various systems and processes, with ease in navigating multiple platforms simultaneously
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Associate’s degree or equivalent combination of education and experience required.
2+ years of customer service experience required
Must be eligible to work in the US without sponsorship now or in the future

Nice To Haves

Bachelor’s degree preferred.
3+ year banking and Treasury industry experience preferred

Responsibilities

Deliver exceptional service to internal and external customers by responding to inquiries via phone and email, while ensuring adherence to Service Level Agreements (SLAs) and collaborating effectively with business partners
Provide Tier I support for setup related inquiries and tasks in collaboration with Treasury system implementations
Ensure accurate and productive setup of client product on customer accounts
Work closely with internal teams, such as Sales, Operations, and Treasury, to improve the efficiency and effectiveness of cash management processes
Proactively notify clients to ensure there are no missed deadlines or customer impact
Identify and recommend process improvements to current workflows/processes
Validate the accuracy of data for clients to the system of record to ensure all required documentation is collected for account setup
Perform other duties as assigned