Electronic Services Coordinator

First Federal Bank of Louisiana•Lake Charles, LA

36d

About The Position

Responsible for independently performing a variety of complex duties related to online banking, electronic banking products and services including, but not limited to, ATM terminals and cards, debit, online banking, Interactive Voice Response (IVR) system, eFunds, Treasury Management (TM), and ACH transactions.

Requirements

High school diploma or general education degree (GED)
Bachelor’s degree (B.A.) from four-year college or university OR Two (2) years related experience and/or training in a financial institution OR an equivalent combination of education, experience, and training that provides the required knowledge and abilities to perform the job.

Responsibilities

Assists in successful operation of the Bank's electronic products and services by following written policies and procedures
Receives, distributes, and responds to emails for the Bank’s website
Trains employees and customers on electronic services and products
Troubleshoots problems and researches discrepancies related to electronic products
Communicates and works with Deposit Operations, Deposit Services, and Retail Administration, as well as various other departments
Ensures reported errors are investigated and resolved within the required timeframe
Creates, reviews, and maintains various reports, logs, and documentation in accordance with record retention schedule; sends to applicable department or committee accordingly
Assists with various Treasury Management duties, as needed
Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy
Coordinates operation of the Bank’s Online Banking services
Places stop payments for Bill Pay transactions, as requested by customers
Assigns temporary passwords for customers on the Online Banking system
Processes Online Banking ACH origination files; performs return notifications
Distributes wire and stop payment information to appropriate department
Oversees malfunctions and maintenance of Online Banking; provides technical support
Performs audits on eCorp clients to ensure ACH compliance; audits of applicants and account maintenance for ATM and Debit Cards
Monitors Online Banking users for suspicious activity and check fraud
Serves as administrator for Online Chat services
Coordinates operation of the Bank's ATM network; serves as contact for third party servicing vendors and frontline staff; oversees ATM malfunctions and repairs; assists in new ATM installations
Performs balancing and settlement of the Bank's ATM system and cash accounts; submits reports to the Accounting Department; researches out-of-balance situations; resolves customer and frontline discrepancies
Responsible for purchasing, inventory, data retention, and distribution of ATM, Debit, and Gift Cards, including PINs; follows policy and procedures for hot cards