Electronic Service Specialist III- ACH

L A Federal Credit Union • Glendale, CA

1d • Hybrid

About The Position

The Electronic Services Specialist III-ACH is responsible for managing complex ACH workflows including ACH Reports, Reclamations, ACH Origination, ACH Stop Payments, DoubleCheck, NACHA Files, FRB Exception Cases, Zelle Dispute Adjustments, and exception item processing within our dynamic Electronic Services Department. The role is responsible for managing and monitoring ACH reports and GL, with a primary focus on technical and operational complexity of ACH Exceptions, ACH Tran Code, Retry Items, and DoubleCheck, including Share Draft and PRD exception items. This position is a full-time position and reports to the Electronic Services Manager at the employee's assigned location and/or Hybrid.

Requirements

• Three years to five years of similar or related experience.
• A high school education or GED.
• Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Proficiency in MS Office and office management software.
• Working knowledge of teller procedures, credit union, operations, and member service standards.
• Requires 5+ hours of sitting a day. Standing 3-4 hours per day. Approximately 1-2 hours per day of the following activities: walking and bending over. Repetitive use of hands and utilization of computer keyboards for extended periods. Visual skills for computer monitors, calculators, and credit union reports.

Responsibilities

• Prepare and manage ACH Report, including Retry and DoubleCheck. Process manual adjustments for returns, including ACH Origination payments, External Transfers, and Business ACH items. Use PC Transfer and Excel for balancing and verifications. Responsible for handling exceptions, escalations, and reconciliations related to ACH. Independently resolves complex ACH scenarios, including dishonored and contested dishonored returns. Balance and release batches using the appropriate Specfile Job for secure transmission to EASE. This includes managing DNEs, batch verifications, loan adjustments, along with working with internal departments on issues with posting requests for financial accuracy. Operates with minimal supervision, making independent decisions that impact financial accuracy and member satisfaction. This includes fraud prevention, regulatory compliance, and secure transaction processing.
• Process and manage ACH Stop Payments in compliance with NACHA and Regulation E. Requires adherence to NACHA Rules and Regulation E to ensure compliance within legal timeframes and procedural guidelines. Precision, attention to details and strong understanding of ACH workflows. Verify and process FRB Exception Cases and Pay.gov Reclamations. Requires high attention to compliance and accuracy including workflows. Workflows require strict adherence to federal guidelines and internal procedures, ensuring that exceptions and reclamations are managed accurately and within required timeframes. Requires meticulous review and processing of exception cases, where errors can result in financial loss or audit findings. High attention to detail is critical to maintaining compliance and operational integrity. Time sensitive requires sound judgment and decision making. Ensure compliance with all applicable policies, operating rules, and regulations. This includes staying current with changes in regulatory requirements, internal policies, and industry standards.
• Manage the Lumin Platform related to daily NACHA files for Consumer and Business Accounts. This includes flagging returned External Transfers, sending secure messages to the accountholder, creating internal notes for reference, and generating NACHA files for consumer accounts. Business ACH includes Approve/Hold/Reject files, actions on Pre-Funding Exceptions. while working with the Business Services group, Requests on Hold, and File Archives to generate NACHA files for IT transmission to Catalyst. Work with internal departments for cross functional tasks.
• Verify, set-up, and manage ACH Origination requests. This includes verifications in compliance with NACHA Rules to mitigate fraud and operational risk. Access CatalystPay and maintain token security management which requires attention to cybersecurity protocols. This includes ensuring daily templates are in balance, approving templates, creating/approving/releasing Zelle Dispute Adjustments which directs impacts member trust and financial integrity. Work with internal departments on issues with requests. Independently conduct research of concerns or issues to find a resolution which reflects accountability and expertise. Strict adherence to NACHA Rules and internal procedures to prevent fraud and operational risk. Provide input and support for process improvement, automation, and testing. Responsible for identifying and resolving ACH issues, which help prevent member dissatisfaction. Identify, and recommend process improvements and automation opportunities to enhance efficiency. Assists with reducing manual errors, mitigate risk, and ensure compliance with evolving regulatory standards. Collaborate with management to develop and refine procedures to enhance the member Experience.
• Manage GL Certifications for ACH. This includes verifying daily reports, analyzing and resolving any discrepancies, JVs, and manual postings of outstanding items. Independently audit and conduct research to ensure GLs are in balance and current requires analytical skills and deep understanding of ACH transaction flow. Supports compliance with internal controls and regulatory standards. interfaces with accounting, operations, and compliance teams to resolve outstanding items and ensure seamless financial reconciliation. Maintain online folders, logs, and documentation according to credit union policies and procedures. This includes verifying member requests, ensuring proper documentation is collected, and confirming compliance with internal controls and regulatory requirements. Provide guidance to members and collaborate with internal teams to resolve any exceptions efficiently.
• Support and back up for other Electronic Services Specialist functions as needed, including cross-functional initiatives, system enhancements, and improvements. Functions may include Holds Reports, CXI, returned items, levies, and subpoenas. Participate with testing and validation for upgrades and feature rollouts to reduce risk. This requires technical aptitude and attention to detail.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED