Electronic Repair Technician

Innovasea•Bedford, NS

2d•Onsite

About The Position

Innovasea is seeking an Electronic Repair Technician for a full-time position with the Customer Support team in its Fish Tracking division. This role reports to the Head of Consulting & Customer Success and is responsible for investigating and resolving customer equipment issues in a fast-paced customer service environment. Key responsibilities include acoustic telemetry product troubleshooting, repair, and testing according to established best practices in a thorough and timely manner. The candidate must be adept at electronics and general technical troubleshooting, have excellent attention to detail, and be highly organized. As part of the Fish Tracking Customer Support team, the technician will play an integral role in the company's customer service.

Requirements

Completion of an Electronic Engineering Technician or Technologist diploma program, or equivalent experience
Experience in electronic manufacturing and/or repair
Advanced troubleshooting and root cause analysis skills
Experience in lead-free soldering
Ability to perform service on electro-mechanical equipment, jigs, and fixtures
Some knowledge of parts and shop supply management
Some knowledge/familiarity with schematics, mechanical drawing, and PCB diagrams
Must be highly organized
Ability to self-manage time to meet customer repair deadlines is essential
Attention to detail is essential for thorough troubleshooting and for high-quality resolution of customer equipment issues
Ability to communicate effectively with individuals having different levels of technical expertise
Ability to work effectively as member of a team and independently
Intermediate to advanced Microsoft Office skills
Following company information security policies is a required part of this role

Nice To Haves

Mechanical aptitude
Intermediate to advanced project planning skills
Experience with Atlassian tools such as JIRA and Confluence

Responsibilities

Providing hands-on technical support in a fast-paced electronics repair operation
Investigating and resolving customer equipment issues involving parts, processes, and troubleshooting
Cataloguing and inspecting incoming equipment prior to assessing
Troubleshooting of returned equipment and assessing required repairs
Repairing or replacing broken or malfunctioning parts according to established procedures and conducting tests to ensure that repairs are satisfactory
Resolving process and part issues
Collecting and tracking repair data; trending manufacturing and design issues
Following best practices including established safety procedures
Maintaining internal testing equipment and assembly jigs
Implementing small continuous improvement projects and process changes
Working closely with the Customer Support administrator for scheduling of repairs and parts orders to ensure timely repair and return of customer equipment
Working with R&D, Production Engineering & QA as necessary to troubleshoot equipment problems and design test and repair procedures