Electronic Repair Technician

uBreakiFix•Huntsville, AL

5d•Onsite

About The Position

Technician – Electronics Repair Are you looking for a dynamic career path with a rapidly growing company? Since 2009, UBREAKIFIX has grown to over 700 stores across the U.S., Canada and Puerto Rico and we’re currently looking for new members to join our team! Are you tech-savvy? Do you enjoy working with smartphones, tablets and/or computer hardware? Come join one of the largest and most reputable electronics repair companies in the US.

Requirements

Outstanding customer service skills.
Excellent technical, problem solving, and analytical skills.
Exceptional organizational skills.
Strong written and oral communication skills.
Proficient in Microsoft Office.
Work well in team environment.
Ability to work flexible hours, including weekends and holidays.
High school diploma or GED.
Work Authorization: United States (Required)
Education: High school or equivalent (Required)

Nice To Haves

Soldering and console experience a plus, but not required.
Experience repairing electronics, smartphones, PC/MACs, and game consoles.
Technical degree or certification in Electronics or Consumer Electronics.
Previous experience working at retail electronics store
Technical Support: 1 year (Preferred)
Customer Service: 2 years (Preferred)

Responsibilities

Diagnose, troubleshoot and repair devices.
Provide recommendations for problem resolution.
Explain complex technical issues to customers in a non-technical, simple to understand manner.
Provide repair and replacement estimates to customers.
Ensure that all repairs meet or exceed uBreakiFix quality standards
Greet customers in a friendly manner and maintain a positive work environment.
Answer phone calls to the store with a professional, courteous and friendly demeanor.
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
Keep track of all devices and inventory while safeguarding all store stock.
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
Maintain the cleanliness and professional appearance of the store.