EPS Assistant Manager

SAN FRANCISCO FEDERAL CREDIT UNION•San Francisco, CA

2d•$105,000 - $115,000•Onsite

About The Position

The Assistant Manager, Electronic Payment Services (EPS), supports the management, operational effectiveness, and continuous improvement of Electronic Payment Services at San Francisco Federal Credit Union. The role provides leadership, subject matter expertise, and operational oversight for ACH, wire transfers, electronic funds transfers, payment processing, and related payment services. It evaluates operational performance, identifies and mitigates risk, interprets and applies regulatory requirements, and implements solutions that support organizational objectives. The position advises management on payment operations, process improvements, operational controls, and technology initiatives. The role drives operational excellence through process enhancement, workflow optimization, automation, and technology enablement. It leads specialized projects, system implementations, process redesign efforts, and cross-functional initiatives to improve efficiency, scalability, controls, and the member experience. It also serves as a liaison between Electronic Payment Services and internal business partners, vendors, and external stakeholders. The position is based at the Golden Gate Branch in San Francisco, California. The listed salary range is $105,000–$115,000. San Francisco Federal Credit Union describes itself as a mission-driven organization with more than 43,000 members, over $1.3 billion in assets, and branches in San Francisco and San Mateo County.

Requirements

At least 5 years of progressive experience in a credit union, banking, financial services, electronic payments, or payment operations.
Strong knowledge of Electronic Payment Services and payment processing.
Working knowledge of ACH, wires, electronic funds transfers, payment settlement, and related operational processes.
Demonstrated leadership, coaching, and cross-functional collaboration skills.
Experience with project management, process improvement, system implementations, or operational initiatives.
Strong analytical, problem-solving, organizational, and communication skills.
Ability to manage sensitive and confidential financial information.
High level of accuracy, sound judgment, and attention to detail.

Nice To Haves

Bachelor’s degree in business, Finance, Operations, Information Systems, or a related field.
Prior supervisory or management experience.
Experience with payment technology, automation, workflow optimization, system implementations, or vendor management.

Responsibilities

Participate in the management and strategic direction of Electronic Payment Services by evaluating operational effectiveness, recommending business solutions, establishing priorities, and implementing initiatives that support organizational objectives.
Provide expertise and oversight for ACH, wire transfers, Remote Deposit Capture, Share Draft, Bill Pay, IRA, electronic funds transfers, and related payment processes.
Ensure operational accuracy, compliance, service quality, and effective risk management.
Use independent judgment and discretion to evaluate, resolve, and approve complex payment exceptions, operational issues, and member escalations.
Lead process improvement, workflow optimization, and automation initiatives to increase efficiency and strengthen controls.
Manage and support specialized projects, system enhancements, technology implementations, and operational transformation initiatives.
Partner with Compliance, Risk, Technology, Operations, and vendors to implement initiatives.
Analyze operational performance metrics and identify opportunities to improve productivity and scalability.
Support employee development, cross-training, and operational consistency within the department.
Act on behalf of departmental leadership in assigned areas and support business decisions affecting Electronic Payment Services operations.