Electronic Health Record Analyst II - Orders and Grand Central (Open and Promotional)

County of San Mateo•San Mateo, CA

1d•Hybrid

About The Position

San Mateo County Health is seeking well-qualified individuals for the position of Electronic Health Record Analyst II – Orders and Grand Central. This role involves providing direct application support and user training for SMC Health’s electronic health record (EHR) system, including directing, installing, and maintaining EHR applications and related security and interfaces. Responsibilities include supporting the design, development, implementation, testing, update, integration, and maintenance of system configuration and application tables. The analyst will determine user, system, and application needs, evaluate solutions, provide data analysis, report development, and technical assistance to system users. There are currently two regular vacancies in the Health IT Division, located in South San Francisco or San Mateo, CA, requiring travel throughout the county. This position is currently hybrid, with both on-site and remote work based on business need and subject to change.

Requirements

Epic certification in Orders or Grand Central.
Two years of information technology support experience in a healthcare operation setting.
At least six months of Epic user support experience.
Ability to maintain Epic training credentials through Epic's Continuing Epic Education (CEE) program with additional training that must be completed to maintain certifications, proficiencies, and badges.
Knowledge of Electronic health record systems, specifically Epic software applications.
Knowledge of design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application tables.
Knowledge of clinical applications and regulatory standards, a wide range of application functionality, content, and associated workflows.
Knowledge of customer service principles.
Knowledge of policies, procedures, and business operations.
Knowledge of principles and procedures in project management and project methodologies.
Ability to interact with and work collaboratively with multidisciplinary teams.
Ability to learn and retain knowledge of all assigned applications.
Ability to troubleshoot application issues and system errors.
Ability to multi-task complex work assignments.
Ability to follow standards for naming and number conventions and security classifications.
Ability to configure, implement, maintain, and evaluate Epic modules and platform.
Ability to design, modify, and implement testing process.
Ability to create security classification templates.
Ability to communicate effectively, both orally and in writing.
Ability to prioritize effectively and manage time efficiently.
Ability to lead meetings and resolve conflicts.
Ability to perform under pressure with tight deadlines.
Ability to become cross-functional in one or more applications.
Ability to motivate key process stakeholders.
Ability to travel outside the County for training.

Nice To Haves

Advanced expertise working with electronic health records.
Experience working in a healthcare setting, preferably government county health.
Experience in lifecycle management from project through implementation and troubleshooting.
Experience in implementation of new application systems.
Demonstrated exceptional customer service skills.
Experience in providing consultation services to customers/end-users, with ability to document business and technical problems, and identify requirements.
Excellent written and verbal communication skills with internal and external stakeholders to ensure that needs are met.
Ability to establish and maintain effective working relationships with those encountered on the job.
Self-starter with the ability to work independently and as a member of a team.
Excellent time management skills and ability to set priorities and adjust to meet deadlines.
Experience working in a diverse work environment including with staff who provide the care and services for patients/clients.
Adept at learning and applying newly acquired skills on the job.

Responsibilities

Collect, analyze, and document business operations and workflows.
Meet with department customers to assess EHR requests and provide guidance on how to detail business needs.
Identify, analyze, and recommend improvements and enhancements to operational processes, system automation, and information flows to ensure greater integration of functions within the organization.
Coordinate security workgroups, ensure integrity of the system’s security infrastructure, and provision security for users.
Serve as the first point of contact for users, customers, and vendors on EHR-related issues; troubleshoot problems and respond to inquiries.
Support assigned interfaces and ensure that interfaces meet the needs of end users.
Perform a variety of analytical duties in the design, implementation, and maintenance of EHR information systems or applications.
Implement testing requirements and process, facilitate end user testing, hardware testing, and maintain test environments.
Participate in the evaluation of new module releases, test new modules and system upgrades.
Install or upgrade software applications; and troubleshoot software and application related problems.
Interact with end users and vendors on project design issues and work to resolve vendor production support issues.
Respond to customer/user questions and concerns and recommend solutions as needed.
Provide onsite support during go-lives and system upgrades.
Participate in developing and/or lead training programs, curriculum and lessons including preparing training materials.
Keep trainers abreast of new functionality and system changes.
Analyze data conversion needs.
Ensure test scripts have been created, reviewed, and updated to reflect proposed workflow solutions.
Troubleshoot basic user or system problems, address end user questions, and at the II level, provide on-call support on a rotating basis.
Analyze new functionality in new releases to identify impact, make recommendations and review and test changes.
Participate in disaster recovery measures.
Ensure quality assurance processes are followed, including change management and testing efforts.