Seasonal Electronic Gaming Device Technician

QUINAULT BEACH RESORT AND CASINO•Hogans Corner, WA

19d•$19 - $23•Onsite

About The Position

Responsible for the repair and maintenance of Electronic Gaming Devices (EGD) during a given shift, while providing customers pleasant entertainment within established controls. This role requires excellent customer service, troubleshooting skills, and the ability to perform installations, conversions, and relocations of EGD equipment. The technician will also be responsible for preventative maintenance, cleaning, documentation, and ensuring compliance with all gaming regulations.

Requirements

High school diploma or GED equivalent required.
Ability to read, write, and speak English.
Must be 18 years of age.
Ability to read, write, and follow directions both verbal and written.
Excellent communication skills to effectively communicate with co-workers, guests, and/or vendors.
Demonstrated record of successful customer service skills.
Ability to read diagrams and schematics.
Demonstrated mechanical abilities and an understanding of basic electronic repairs.
Strong troubleshooting skills.
Excellent math skills.
Minimum of one (1) year experience using small hand tools.
Minimum of one (1) year computer experience using Word, Excel, and Access programs.
Minimum of one (1) year experience with hardware and software problem solving.
Must be available to work any shift to include days, evenings, weekends, and/or holidays.
Must be able to work in a team environment.

Nice To Haves

College credits or technical schooling in computer, technical, and/or electronic related courses.
General working knowledge of EGD machines.
Minimum of one (1) year experience with data cabling (CAT5, CAT6, Serial), and fiber optional.
Minimum of one (1) year experience using electronic testing devices.

Responsibilities

Provide excellent customer service for all internal and external customers.
Establish and maintain effective working relationships with customers and co-workers.
Develop solutions for customer concerns with a focus on customer service.
Offer assistance to customers and guests in an accurate, courteous, and friendly manner.
Maintain awareness of applicable company, departmental, and gaming policies and procedures.
Work in cooperation with all EGD employees to ensure high quality customer service.
Access EGD equipment to troubleshoot game malfunctions and return machines to play.
Perform machine installations, game conversions, and machine relocations.
Complete set up parameters for new machines and/or game conversions.
Assist with the installation and removal of EGD bases, chairs, and signage.
Ensure player tracking and accounting systems are working properly and report issues.
Report any unusual situations to the supervisor.
Promote the proper treatment and effective use of assigned equipment and supplies.
Deliver a high level of customer service to guests, VIPs, and co-workers.
Attend mandatory trainings.
Repair, maintain, test, and troubleshoot gaming device and related slot equipment.
Prepare, run, and terminate Serial CAT 5 and CAT 6 cable.
Perform preventative maintenance on all slot machines and devices.
Clean printers, bill validators, vacuum machines, and keep the outside of machines clean.
Manually run reports.
Maintain a safe, clean, and orderly work area.
Secure tools in assigned lockers.
Complete required inventory and/or technical documentation accurately.
Ensure compliance with all TGA and State Regulations.
Adhere to all QBRC Personnel Policies and Procedures, Title 97 and TERO Policies, and HR Standard Operating Procedures.