Electronic Enrollment Analyst

DELTA DENTAL OF ILLINOIS•Naperville, IL

7d•$21 - $24•Hybrid

About The Position

We are looking for an Electronic Enrollment Analyst who can act as the primary enrollment contact for electronic enrollment file implementation and ongoing processing, as well as serving as a liaison between enterprise technical support and group programmers. This role involves managing the implementation of new and existing groups to electronic enrollment processing, coordinating tasks such as credentialing, reviewing file layouts, testing files, and providing results to designated group contacts. The analyst will process eligibility files, review output reports, and process accumulator updates/files as needed for newly implemented groups. Additionally, they will review internal and external error reports from all posted files, provide external errors to designated group contacts, and analyze internal errors to perform necessary updates. The position requires initiating conference calls with technical support, group programmers, and group contacts to discuss initial setup, testing, implementation, and ongoing transmission of electronic enrollment. A key responsibility is identifying, analyzing, and reporting file layout and/or processing issues, and collaborating with technical support and designated group contacts to test and implement enhancements and issue resolution.

Requirements

Two-year degree or relevant work experience in a similar position involving extensive computer use and problem-solving skills
Strong knowledge of Enrollment processing is required
Strong interpersonal, written and oral communication skills
Ability to interact positively with technical team members, business users and external stakeholders
Must be attentive to detail and organized
Ability to multi-task and prioritize effectively in a fast paced and deadline driven environment
Excellent analytical skills and problem-solving capabilities
High level of proficiency with Microsoft Office (Outlook, Word, Excel) applications required

Nice To Haves

Prior experience with electronic enrollment files is preferred
Experience with business application tools such as Business Objects, Footprints, and/or Salesforce is preferred

Responsibilities

Primary Enrollment contact for electronic enrollment file implementation and on-going processing
Acting liaison between enterprise technical support and group programmers
Manage implementation of new and existing groups to electronic enrollment processing
Coordinate completion of tasks including credentialing, review file layouts, test files and providing results to designated group contacts
Process eligibility files and review output reports
Process accumulator updates/files as needed for newly implemented groups
Review internal and external error reports from all posted files and provide external errors to designated group contacts
Analyze internal errors and perform necessary updates
Initiate conference calls with technical support, group programmers and group contacts to discuss initial setup, testing, implementation and on-going transmission of electronic enrollment
Identify, analyze and report file layout and/or processing issues
Work with technical support and designated group contacts to test and implement enhancements and issue resolution