Electronic Banking Specialist

TIMBERLAND BANK MASTER•Olympia, WA

4d•$20 - $29•Onsite

About The Position

Support the bank’s electronic (i.e., ACH, debit card, etc.) and internet banking services (i.e., online banking, bill pay, etc.) and support all other Payments Center functions on an as needed basis.

Requirements

High school diploma or equivalent.
Minimum of one year banking experience in operations, accounting, data systems, electronic banking, or any combination thereof.
Extensive knowledge of Timberland Bank products and services with emphasis on electronic products and services.
Excellent interpersonal communication, verbal, written, technical and computer skills.
Ability to work independently and as a team member while using discretion in decision-making and sound judgment in problem solving.

Responsibilities

Assist customers with online banking, bill payment, Zelle, and debit card services.
Performs ATM Balancing and ATM Maintenance
Performs data entry and file maintenance to deposit accounts.
Corresponds to e-mail inquiries, comments, and concerns from customers.
Monitors, audits and maintains e-banking services.
Provides branch support services for Payment Center operations.
Assists in research regarding debit card transactions and fraud trends.
Processes debit card fraud and merchant disputes while adhering to regulatory guidelines.
Posts transactions to appropriate general ledger account(s); performs charge back transactions.
Provides input to management regarding e-banking policies and procedures to insure compliance with regulatory agencies.
Assists customers and staff with Mobile Banking and Mobile Remote Deposit.
Other duties as assigned.