Electromechanical Operations Manager

Ainsworth Inc•Mississauga, ON

23d•Hybrid

About The Position

As the Operations Manager, your responsibility is to oversee and manage the day-to-day operations of the electromechanical and operational support teams. The Manager will ensure efficient, productive delivery of all work under their responsibility. A hands-on approach is critical to ensure contractual agreements are maintained and executed. Develop and cultivate sound communication with all customers and partners.

Requirements

5-10 years of field-related experience
College/University graduate (Technical certification preferred) plus business management skills
Proven ability to communicate effectively with a diverse group of internal and external individuals.
Exceptional verbal and written communication skills in English
Ability to multi-task and work within a fast-paced environment with the ability to prioritize conflicting demands
Proficiency with MS Office and MS Project applications

Responsibilities

Manage the day-to-day operations of the business units to ensure schedules and costs objectives are met or exceeded
Act as process owner for service and projects, ensure all processes are documented, fully deployed and rigorously improved as required
Establish and manage performance targets for all team members that compliment business teams and company deliverables
Identify customer issues and the impact on the business and resolve effectively within a timely manner
Attend clients sites as required for technical assistance and support.
Implement and manage business processes
Maintain customer relationships, handling customer concerns in a timely and professional manner
Hire, develop and assign service technicians and technical resources to support the back-log of work and ongoing growth of the business units
Communicate to staff progress on initiatives, policies, process and procedures
Assist in planning annual budgets
Manage operating expenses by controlling costs in all areas including salaries and day-to-day expenses
Manage and analyze projects’ performance
Create a manpower plan for operations and develop an effective project/service team
Develop and manage sub-trades
Identify risk including scope, schedule, cost issues and develop action plans to mitigate and overcome risk
Establish regular meetings to communicate with all stakeholders
Perform other duties as assigned by Management.