Electromechanical Field Service Technician

Pregis•Lansing, MI

1d•Remote

About The Position

Pregis is hiring an Electromechanical Field Service Technician to install, repair, maintain, and manage Pregis Packaging and Sharp Systems equipment, with a primary focus on Pregis Packaging equipment. Reporting to the Field Services Manager, the technician supports customers and communicates technical and non-technical equipment information to Pregis Systems Administrators, Regional and Account Managers, and customers. The role is fully remote and based in the assigned territory or regional area. It involves local customer-site travel Monday through Friday, travel of up to 50%, overtime as required, and occasional travel to other service locations across North America. A company car is provided. The position also supports and develops Field Services staff through collaborative problem-solving and may oversee assigned customer or account portfolios.

Requirements

Mechanical assembly skills and the ability to read blueprints, manuals, and electrical schematics.
Strong mechanical troubleshooting, calibration, and maintenance skills, with some electrical aptitude.
Excellent communication skills and the ability to engage effectively with internal and external customers at all levels.
Ability to work successfully with little to no direct supervision.
Effective time-management and cost-control skills.
Clean driving record.
Availability for daily travel Monday through Friday within an assigned territory.
Ability to occasionally lift or move up to 50 pounds.
Ability to walk extended distances and stand for extended periods, up to 75% of the day.
Familiarity with Microsoft Office applications.

Nice To Haves

Associate’s degree or equivalent from a two-year college.
At least five years of related experience and/or training.

Responsibilities

Deliver in-field support and optimize material delivery systems.
Implement preventive maintenance schedules, including tracking machines and monitoring equipment and material utilization.
Demonstrate Pregis systems and train end users on operating procedures and preventive maintenance.
Troubleshoot film, consumable, and machinery issues and prepare detailed quality control reports.
Complete service-related documentation accurately and thoroughly.
Inspect systems and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity.
Serve as the primary technical resource for assigned products, troubleshoot at an expert level, and maintain current knowledge of product operations and applications.
Maintain inventory control for parts and tools and document and report completed service work.
Debug and correct operating procedures and mentor others in troubleshooting methods.
Coordinate and facilitate field testing of new products, updates, and change orders; analyze equipment performance and provide reports and documentation.
Maintain precise, current records for co-managed parts and tool inventories.
Comply with established financial and operational policies and procedures.
Travel to other service locations across North America when requested.
Support and develop Field Services staff through collaborative problem-solving and potentially oversee assigned customer or account portfolios.