Electrical Support Engineer - Critical Power Systems

Trystar Inc • Faribault, MN

12h • $125,000 - $140,000 • Onsite

About The Position

Trystar is seeking a motivated and driven Electrical Support Engineer specializing in Critical Power Systems for their Faribault, MN office. This role serves as a key technical support interface between external customers (installers, engineers, integrators, owners, maintenance electricians) and Trystar, as well as supporting internal departments like Sales, Customer Experience, Engineering, Operations, and Quality. The position requires strong troubleshooting skills, a solid understanding of electrical principles, power electronics circuits, software, and networking. The Electrical Support Engineer will collaborate closely with other technical support team members, across Trystar sites, and with the field service team. This is an excellent opportunity for an individual eager to solve problems, share knowledge, and advance their career.

Requirements

• BS Electrical Engineering, specialty in Power Engineering
• Experience 5–10+ years in power generation/critical power engineering or support for applications involving generators, renewable energy integration, power inverters and battery energy storage systems
• Strong working knowledge of NEC, and UL standards for: NFPA 110 (EPSS), NFPA 70/NEC, NFPA 99, NFPA101, UL 891, UL924, UL1008, UL 1558, UL 1741
• Ability to read and interpret electrical drawings, schematics, wiring diagrams, project specifications, equipment specifications and manuals
• Strong communication and organizational skills; ability to communicate with a broad range of customer types and backgrounds
• Relentless customer focus and drive to serve the customer
• Established skills in real-time troubleshooting and fault isolation methods and problem solving
• Familiarity with construction documents processes and construction sites and/or industrial processes and applications as it relates to power generation, backup, and distribution
• Experience working within CRM, ERP, Excel, Word and other common business software tools

Responsibilities

• Receive support requests via phone, email, and website.
• Provide real-time support for installers, contractors, and maintenance personnel.
• Manage support tickets utilizing SalesForce Service Cloud case management systems.
• Become familiar with a broad array of product types across Trystar’s expanding portfolio.
• Regularly collaborate with Subject Matter Experts and Engineering for each product series.
• Assess, build, compile, and organize support library resources.
• Coordinate with, provide regular direction, and remote support to field service technicians and engineers – both direct and 3rd party resources – in preparation for and while at the job site.
• Occasional travel or after hours/weekend support required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior