Electrical Service Technician
About The Position
Rodenhiser has been crafting an elite team of technicians since 1928 who service thousands of happy customers. With Rodenhiser’s size comes numerous advantages you won’t find elsewhere. At Rodenhiser, you are prepared with in-house training and hands-on experience with state-of-the-art equipment. You are never rushed due to scheduling that ensures sufficient time to evaluate and fix problems. You are never alone with a team of nearly 100 experienced technicians creating an in-the-field network. You are appreciated by the team and satisfied customers. You have balance, with some field positions eligible for flexible hours. You advance with a clear path to advancement. You have fun with frequent events and activities.
Requirements
- Hold Massachusetts Journeyman Electrician License
- Competent in the use of all tools and resources related to basic service calls.
- Knowledge of Electrical codes and proper safety standards.
- Ability to explain technical information to non-technical customers.
- Ability to take timely action to solve problems using established policies and procedures.
- Ability to read and understand policy manuals, safety, rules, and procedures.
- Engaged in further technical development (i.e. Different disciplines and cross-training).
- Valid driver’s license and clean driving record.
- Ability to take direction and/or technical instruction.
Responsibilities
- Diagnose and repair electrical systems and lead customers to informed, and confident buying decisions.
- Complete any electrical residential service calls.
- Establish customer rapport to instill confidence in team and sell the right products and services.
- Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
- Educate and assist customers in choosing the best finance options and maintenance plans.
- Ability to exceed minimum KPI goal.
- Successfully complete follow up calls.
- Train and mentor apprentices to ensure quick, accurate repairs and installations.
- Explain replacement opportunities for aging, inefficient or underperforming systems.
- Maintain a clean, organized job site and well inventoried truck.
Benefits
- Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
- Time Off: Paid Vacation, Holidays, Parental Leave
- Financial: 401(k) match
- Growth: Tuition reimbursement, career development
- Perks: Product discounts and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
