Electrical Service Technician
About The Position
The Electrical Service Technician provides in-shop and in-field service to customer equipment, including troubleshooting, diagnosing, and repairing equipment accurately and efficiently. The role supports customers throughout the service process by communicating estimated arrival times and planned work, answering questions, recommending maintenance, and following up to resolve concerns. Technicians also assist with pre-delivery inspections and setups of new machines and conduct pre-season and post-season inspections. The technician contributes to team development by mentoring less experienced technicians and participating in ongoing training on equipment, maintenance techniques, and safety. The position also supports efficient store operations through coordination with technicians, Parts personnel, and the Service Manager; thorough service record documentation; adherence to standard operating procedures; and maintaining an orderly store. Other duties may be assigned as necessary. The position may be filled at Level 1 (foundational), Level 2 (proficient), or Level 3 (advanced/expert), with increasing independence, problem-solving responsibility, and mentoring expectations at higher levels.
Requirements
- Knowledge of mechanical, hydraulic, and electrical systems.
- Strong troubleshooting and diagnostic skills.
- Excellent communication with customers and team members.
- Valid driver’s license.
- Commitment to safety practices and ongoing learning.
- Ability to travel.
- Ability to regularly lift, carry, push, or pull materials weighing up to 50 pounds safely as part of normal duties.
Nice To Haves
- Technical training or certification in equipment repair.
- CDL or equipment transport experience.
Responsibilities
- Provide in-shop and in-field troubleshooting, diagnosis, and repair of customer equipment.
- Communicate with customers about estimated arrival times, planned work, questions, and maintenance recommendations.
- Assist CSRs with pre-delivery inspections (PDIs) and setups of new machines.
- Identify potential equipment issues during service calls and recommend maintenance, repairs, or upgrades.
- Conduct pre-season and post-season machine inspections and advise customers on recommended maintenance.
- Follow up with customers as needed to ensure concerns are resolved.
- Assist and mentor less experienced technicians.
- Participate in Spudnik’s training program and stay current on equipment, maintenance techniques, and safety protocols.
- Coordinate service work and communicate with other technicians, Parts personnel, and the Service Manager.
- Complete service repair orders (SROs) accurately, documenting repairs, parts used, and labor hours.
- Follow Spudnik Standard Operating Procedures.
- Maintain store cleanliness and organization.
- Model company values: listen, walk the talk, challenge tradition, do the right thing, and work safely.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
