Electrical Service Team Leader - Sign-On Bonus up to $3,500!!
About The Position
Our Mission Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy. Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a 600+ vehicle fleet. At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career. Here are even more reasons to join the Happy Hiller Team! - Our Family Owned & Care Culture - OUR VALUES - Healthy Work/Life Balance - Established Career Paths - Advancement Opportunities - Year-round work – NO LAYOFFS
Requirements
- A High School diploma or general education degree (GED) required.
- A valid driver’s license and approved to drive by Company’s insurance carrier.
- Must be highly organized with good attention to detail and follow through.
- Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
- Excellent customer service skills with desire to exceed customer expectations.
- Function in a team environment.
- Must be able to use a computer tablet, smart phone and read a map or follow GPS.
Nice To Haves
- State Electrical License preferred
- A minimum of four years’ experience preferred in installation, maintenance, troubleshooting and correcting diverse electrical service issues.
- Minimum 3-5 years verifiable Electrical experience required to qualify for sign-on bonus
Responsibilities
- Provide electrical service and/or repair to customer units as needed.
- Coordinate with utility service providers (NES, MTEMC, CEMC, etc.) and local code officials to ensure proper guidelines are established.
- Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
- Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
- Submit purchase orders to dispatch or other designated purchasing team administrators.
- Facilitate rescheduling customer appointment if call is not complete.
- Transport materials and tools to the job site and provide proper accounting of assigned tools.
- Keep truck clean, stocked and accurately inventoried.
- Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
- Inform a manager if the customer does not have electrical services before leaving the call.
- Communicate the benefits of Club Memberships.
- Manage operational metrics including average invoice total, callback ratios and labor margins.
- Train, coach and mentor technicians and apprentices.
- Investigate any reported safety issues.
- Support manager as a resource who can make decisions on behalf of the company for the technician team.
- Perform other duties as assigned.
Benefits
- 401k Plan w/ Company Match
- Employee Referral Program
- Regular Performance Reviews
- Paid Training in our state-of-the-art facility
- Medical, Dental & Vision insurance
- Long and Short-term disability
- Company paid $50,000 life insurance
- Company paid vacation
- Paid holidays
- Medical Flex Spending accounts – Family care
- Sign-On Bonus up to $3,500
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
