Electrical Service Manager

Lighting Maintenance Inc•Harmans, MD

5d•Onsite

About The Position

Lighting Maintenance, Inc. (LMI) is seeking an experienced Electrical Service Manager to lead our Commercial Electrical Service Department in Harmans, Maryland. This is a hands-on leadership role responsible for managing service work from the initial customer request through estimating, execution, project closeout, and final invoicing. The two primary focuses of this position are estimating/project management and customer service/communication. The department is supported by a dedicated Service Coordinator who manages scheduling, dispatching, and work-order administration. The Service Manager provides technical leadership, establishes priorities, supports field technicians, manages customer relationships, and remains accountable for department performance and profitability.

Requirements

Minimum of five years of commercial electrical service experience.
Strong knowledge of commercial electrical and lighting systems, troubleshooting, repair, and maintenance.
Experience preparing estimates, proposals, scopes of work, or project budgets.
Experience managing multiple service jobs or small projects simultaneously.
Ability to read electrical drawings, specifications, and one-line diagrams.
Strong customer communication, leadership, and problem-solving skills.
Ability to supervise technicians and maintain clear performance expectations.
Strong organizational, follow-up, and time-management skills.
Ability to prioritize emergency service calls while maintaining scheduled work.
Comfortable using computers, email, estimating software, field-service systems, and electronic documentation.
Valid driver's license with an acceptable driving record.

Nice To Haves

Previous experience as an Electrical Service Manager, Project Manager, Estimator, Service Supervisor, or Senior Commercial Service Electrician.
Journeyman or Master Electrician license.
Experience managing job profitability and developing commercial customer relationships.

Responsibilities

Manage commercial electrical service work from initial request through completion and billing.
Conduct site visits to evaluate electrical and lighting issues.
Prepare accurate estimates, proposals, scopes of work, and project pricing.
Manage multiple service calls and small electrical projects simultaneously.
Establish priorities and provide direction to the Service Coordinator regarding scheduling and dispatch.
Assign work based on technician qualifications, customer commitments, equipment needs, and urgency.
Provide technical support and troubleshooting assistance to field technicians.
Ensure technicians have the materials, equipment, information, and instructions needed to complete assigned work.
Review field reports, labor hours, material usage, photographs, and job documentation.
Prepare and manage change orders and ensure additional work is properly documented and approved.
Monitor labor, material, equipment, and subcontractor costs.
Maintain accountability for job profitability, productivity, and gross margin.
Review completed work orders and move jobs through billing promptly.
Address customer concerns, callbacks, warranty issues, and quality concerns.
Maintain an active backlog and ensure work continues progressing.
Recruit, train, coach, evaluate, and hold service technicians accountable.
Enforce company safety, workmanship, documentation, and customer-service standards.
Build relationships with existing customers and identify opportunities for additional service work.
Work closely with Accounting, Fleet, Safety, Purchasing, Human Resources, and company leadership.