Electrical Root Cause and Launch Support Engineer - Associate

InDepth Engineering Solutions, LLC•Toledo, OH

About The Position

Represent “Voice of the Customer” within the Assembly Plant. Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation. Review warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area. Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Service Update (RSU), Customer Satisfaction Notice (CSN)). Lead improvement activities in vehicle quality by addressing nonconformity to product quality targets (SCA, VLO, BSR, and TDF performance driven to assigned targets). Support Corporate Quality objectives/deliverables and communicate requirements to all groups involved to ensure goals are achieved. Collaborate and lead internal and external resources to achieve project/program timing. Lead teams to identify issues/risks associated with product designs, processes and applications by utilizing FMEA’s and other risk assessment tools. Collaborate with Process Quality, Plant PIM/PRM, PPS / Process Engineers to ensure that control plans are implemented and maintained (i.e. Driven by Standards, Process Flow, PFMEA, Control Plans requirements, AM/PM Schedules, measurement/visibility). Partner with Process Quality team to properly map issues/defects within PFS/MCV to ensure vehicles with defects will not escape the plant and defects are identified, measured (trends) and issues are attacked. Support the plant on complex issues from Final, Rolls, BSR, CPA/CTVV (Vehicle Center). Protect product design intent and function while assisting with identification and solutions of manufacturing constraints. Empowered to escalate product related issues including: stopping the line and executing yard holds/PRIs where needed. Ensure adherence to all associated standards for proper handling and installation of related components. Manage the implementation of Product/Process Changes through Risk Assessment and station readiness process (PERs, IAAs, CNs and Station Change Management). Perform critical Yard Hold/Product Related Issue (PRI) activities to ensure vehicle quality, mitigation of risks and prompt release of units. Support Quality & Customer Safety Pillar by leading resolution of Quality issues.

Requirements

Well versed in both Microsoft and Google applications
Ability to perform data analysis to identify top issues, summarize trends, distinctions, and effectiveness of corrective actions and continuous improvement activities
Effective presentation/public speaking skills (comfortable presenting to all levels of the organization from hourly employees to senior management)
Experience with problem solving tools
Able to demonstrate both coaching and teaching
Self-motivated and directed
Ability to thrive in a high intensity environment while working on multiple projects
A passion for spending time on the shop floor and fully understanding the build process from a 4M1D standpoint (man, method, machine, material, and design)
Bachelor’s degree or higher in the fields of Mechanical Engineering, Electrical Engineering or Mechanical Engineering Technology from an accredited university (other Engineering degrees, in combination with relevant experience may be considered)
1 YOE min

Nice To Haves

Advanced Degree
Reactive Green Belt / Black Belt Certification
Previous experience in resolving complex issues; including root cause, repairs, etc.
Previous experience in Product Engineering and/ or Vehicle Integration / Development at supplier or Tier 1 Automotive Manufacturer
Previous Manufacturing and/or Quality experience within a vehicle/Component assembly plant

Responsibilities

Represent “Voice of the Customer” within the Assembly Plant
Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation
Review warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area
Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Service Update (RSU), Customer Satisfaction Notice (CSN))
Lead improvement activities in vehicle quality by addressing nonconformity to product quality targets (SCA, VLO, BSR, and TDF performance driven to assigned targets)
Support Corporate Quality objectives/deliverables and communicate requirements to all groups involved to ensure goals are achieved
Collaborate and lead internal and external resources to achieve project/program timing
Lead teams to identify issues/risks associated with product designs, processes and applications by utilizing FMEA’s and other risk assessment tools
Collaborate with Process Quality, Plant PIM/PRM, PPS / Process Engineers to ensure that control plans are implemented and maintained (i.e. Driven by Standards, Process Flow, PFMEA, Control Plans requirements, AM/PM Schedules, measurement/visibility)
Partner with Process Quality team to properly map issues/defects within PFS/MCV to ensure vehicles with defects will not escape the plant and defects are identified, measured (trends) and issues are attacked
Support the plant on complex issues from Final, Rolls, BSR, CPA/CTVV (Vehicle Center)
Protect product design intent and function while assisting with identification and solutions of manufacturing constraints
Empowered to escalate product related issues including: stopping the line and executing yard holds/PRIs where needed
Ensure adherence to all associated standards for proper handling and installation of related components
Manage the implementation of Product/Process Changes through Risk Assessment and station readiness process (PERs, IAAs, CNs and Station Change Management)
Perform critical Yard Hold/Product Related Issue (PRI) activities to ensure vehicle quality, mitigation of risks and prompt release of units
Support Quality & Customer Safety Pillar by leading resolution of Quality issues