Electrical/HVAC Service Technician

Pipe Wrench LLC

108d•Onsite

About The Position

Our high-performing technicians have the ability to earn upwards of $150k annually. Potential Sign-On Bonus and/or Relocation Packages available. Job in-person in Knoxville, TN. You know you are the best candidate, and you want to join a team that appreciates you, where you can create your own opportunities. At Pipe Wrench Plumbing, Heating and Cooling, we keep on growing because we only hire the best, and our customers love us for it. Established in 1996 here in Knoxville Tennessee, Pipe Wrench has consistently been ranked the best plumbing company and top workplace in the greater Knoxville area. You might have seen our trucks and our advertising, but what you don’t know is what it’s like to be a part of a team that feels like a family. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay at Pipe Wrench because they find a fulfilling career, room to grow, and opportunities to excel. As an Electrical/HVAC service technician, you will need to diagnose and repair electrical, heating, cooling, and ventilation systems while leading customers to informed and confident buying decisions for new and current Electrical and HVAC systems. This role also requires preventative maintenance to address any issues before they result in additional repairs or replacements.

Requirements

Knowledge of local Electrical and HVAC codes and ability to make on-the-job applications.
Minimum 3 years of applicable experience.
Driver's license with a safe driving record.
Excellent customer service and communication skills.
Professional appearance, strong work ethic, and great attitude.
Highly organized with exceptional follow-through abilities.
High integrity with advanced social skills and the ability to make solid connections.
Strong desire to be a better technician tomorrow than you are today.
Competitive individual contributor who also loves to win as a team.

Nice To Haves

Continued education and training to obtain NATE certification if desired.

Responsibilities

Maintain and repair electrical, heating, ventilation, and air conditioning (HVAC) systems, and equipment.
Inspect the effectiveness and safety of the current customer’s Electrical and HVAC system.
Ask proper lifestyle questions to troubleshoot electrical, heating, and cooling system malfunctions.
Perform routine maintenance on Electrical and HVAC systems to ensure optimal performance including general HVAC in-home service calls.
Diagnose HVAC systems for electrical and mechanical defects.
Clean, adjust, and repair systems, and perform warranty services.
Explain replacement opportunities for aging, inefficient, or underperforming Electrical and HVAC systems.
Ensure jobs are properly staged; sign off on job quality checklist.
Show yourself as professional and knowledgeable to win new referrals and repeat business.
Develop a proven track record in electrical, heating, and cooling systems including the ability to draw simple diagrams and read blueprints and other diagrams.
Establish customer rapport to sell the right products and services.
Educate and assist customers in choosing the best finance options and maintenance plans.
Understand your service criteria and hold yourself accountable for exceeding revenue goals.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Work alongside customer service and dispatch to ensure overall success of the business.
Maintain a clean, organized job site and well inventoried truck.
Participate actively in all training exercises, morning meetings, trade shows and retreats.
Train and mentor apprentices to ensure quick, accurate repairs and installations.
Be accurate and timely with invoices, timecards, curbside feedback and option sheets.