Electrical Field Service Technician
About The Position
Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties. This position travels to Mayfran's customers in the United States and Mexico. Applicants must be comfortable with significant travel (75%+). Installs new or modified equipment at customer's facility to ensure full functionality according to specifications. Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem. Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action. Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs. Provides on-site technical assistance to help troubleshoot and repair equipment. Ability to troubleshoot and/or program PLCs (ex. Siemens, Allen Bradley, ABB, Fanuc). Knowledge of electrical wiring and Conduit Requirements. Maintains records of performance reports. Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems. Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product. Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer. Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers. Recommends cost-cutting measures.
Requirements
- Ability to troubleshoot and/or program PLCs (ex. Siemens, Allen Bradley, ABB, Fanuc).
- Knowledge of electrical wiring and Conduit Requirements.
- Bachelor's degree and two to three years related experience, or equivalent combination of education and experience.
- Microsoft Office applications.
Responsibilities
- Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
- Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem.
- Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
- Provides on-site technical assistance to help troubleshoot and repair equipment.
- Maintains records of performance reports.
- Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
- Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
- Recommends cost-cutting measures.
Benefits
- Benefits effective day one
- 2 weeks' vacation
- free on-site health clinic
- on-site fitness center
- 401(k) with matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
