About The Position

As an Amazon Critical Infrastructure Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, and operations managers. You will collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. This role is key to Amazon's vision of being the world's most customer-centric company. You will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.

Requirements

  • Bachelor's degree in Electrical Engineering or a related field
  • NETA or ASHRAE certification or commissioning specific education courses
  • Knowledge of critical data center mechanical and electrical equipment
  • Knowledge of Microsoft Office including Outlook, Word, and Excel
  • Experience with the design, construction, operation, or maintenance of mission critical facilities, especially data centers
  • Strong Engineering Judgement and are able to provide recommendations despite uncertainty/ambiguity.
  • Detail and data oriented.
  • Experience solving problems with engineered solutions.
  • Experience managing engineering projects and consultants.
  • Build trust and relationships with different stakeholders (e.g., Operations, Controls, Construction, Design, Commissioning, Product Managers, Technical Program Managers,).
  • Adaptable and inclined to get into the field to see things up close.
  • Excited about a mix of office and field work.

Nice To Haves

  • Knowledge of building codes and regulations for your region
  • Knowledge of commercial or industrial power systems or mechanical systems
  • Experience carrying design concepts through exploration, development, and into deployment or mass production
  • Experience using a variety of web-based and other software tools for calculation and data processing

Responsibilities

  • Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.
  • Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.
  • Own the conceptual design for existing data center upgrades and design-solutions, which add capacity, improve availability, increase efficiency and sustainability.
  • Interface with internal data center operations team, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.
  • Develop innovative solutions for AWS’s data centers.
  • Work on concurrent projects, sometimes in multiple geographical regions.
  • Initiate and lead engineering audits including on-site visits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediations.
  • Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.

Benefits

  • health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
  • 401(k) matching
  • paid time off
  • parental leave
  • sign-on payments
  • restricted stock units (RSUs)
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