Electrical Coordinator

Greenwood Heating and Home Services•Everett, WA

6d•$25 - $28•Hybrid

About The Position

Greenwood Heating and Home Services is a well-established company in business since 1918, offering HVAC, Plumbing, Electrical, and Restoration Services. With a team of over 200 individuals, they are a premier service provider in Western Washington, committed to respect, professionalism, and excellent customer service. They hire based on core values of Pride, Professionalism, Communication, Safety, and Integrity, and provide on-the-job training to ensure employee success. The company supports individual growth in career, personal, and financial aspects, fostering a supportive team environment.

Requirements

Confident and professional communication skills via multi-line phone system which includes active listening.
Experience with and able to navigate email and third-party data systems (ex. Outlook, Word) with the ability to learn new software.
Attention to detail as this is position will work closely to ensure inspections are scheduled and any corrections are relayed and communicated to the team.
Service oriented and ability to interact with all customer service scenarios (positive and negative). Ability to empathize and work through challenging problem-solving situations.

Nice To Haves

High school diploma or equivalent preferred.
Customer service experience preferred.

Responsibilities

Interact with customers, employees, and inspectors utilizing email, chat, and phone calls to provide support and information on electrical jobs.
Gathers, records, and maintains customer information in our database.
Engage in client discussions professionally and politely to uncover their needs and works with their team leaders to address issues if beyond their knowledge base.
Performs other duties as requested by company or Team Leader.