Electric Program Manager, Principal

Pacific Gas And Electric Company•Oakland, CA

2d•$144,000 - $244,000•Hybrid

About The Position

The Principal Program Manager for PG&E’s San Francisco Delivery team analyzes customer feedback from direct sources, such as customer verbatims, and indirect sources, such as surveys across business operations, to identify actionable trends and opportunities for improvement. The role works across Customer and Operations teams to prioritize and refine improvement opportunities, collaborate on pilot initiatives and updated processes and procedures, and drive and track internal and external training initiatives to improve the customer experience. San Francisco Delivery is part of Electric Operations and focuses on improving coordination, visibility, governance, and execution of work across San Francisco. It brings operational and supporting teams together to strengthen cross-functional planning, clarify ownership and accountability, identify operational and stakeholder impacts, manage escalations, and provide leadership with visibility into work across the city. The team also helps define and implement strategies to improve customer experience across PG&E lines of business operating within San Francisco. The position is hybrid, working from a remote office and an assigned location based on business need. It may require travel centralized to San Francisco 1–3 days per week. The role may require additional travel and occasional flexible or long hours. The salary range is $144,000–$244,000 in the Bay Area, and the position is eligible for PG&E discretionary incentive compensation programs.

Requirements

Bachelor’s degree or equivalent experience.
10 years of total related experience.
May require some travel; occasional flexible or long hours may be needed.

Nice To Haves

PMP certification.
High-level familiarity with and experience implementing Lean practices.
Expertise in communication, interpersonal collaboration, influence, negotiation, and process management.
Analytical and creative problem-solving skills and strategic decision-making ability.
Broad knowledge of project management and process-improvement best practices, concepts, methods, and techniques.
Experience in electric utility maintenance and construction.
In-depth knowledge of electric utility processes, regulatory requirements, critical success factors, goals, and initiatives.
Highly skilled at leading project teams.
Advanced financial management, budgeting, and business acumen.
Strong organizational skills and ability to multitask.
Advanced skills in Microsoft Office tools.
Advanced presentation skills to convey complex issues effectively to internal and external parties at various levels.
May need knowledge of various enterprise resource planning (ERP) system modules.

Responsibilities

Apply broad and deep program-management knowledge to complex problems, work autonomously, anticipate issues, develop solutions, and provide program leadership to internal and external stakeholders.
Represent PG&E as a subject matter expert, including with external agencies on sensitive or complex issues, and partner with Government Relations or other organizations on messaging and strategy.
Manage cross-functional, complex programs with broad scope and significant financial or political impact; lead strategy development and, as applicable, major projects or initiatives.
Determine program performance metrics with management, develop reports and dashboards, and present regular updates to senior management, address issues, and gain support for solutions.
Develop annual and long-term program work plans and budget forecasts; monitor costs, prepare variance explanations, and propose solutions to address budget variances.
Set productivity and unit-cost targets, prepare forecasts, monitor spending, develop business cases for funding, and work with business peers and leaders to achieve financial targets.
Coordinate with Work Planning and Resource Management teams to forecast and schedule program work, monitor completion of projects and work orders, ensure resources are available, and address resource issues.
Lead development and implementation of processes, procedures, policies, controls, and best practices to improve customer satisfaction, efficiency, regulatory compliance, and cost performance.
Coordinate with other project and program managers or peers to reschedule work, reallocate funds, and identify solutions for financial and productivity goals.
Lead industry benchmarking efforts, develop recommendations and business cases, present them to senior management, gain support, and lead implementation.
Represent the program on process-improvement teams, regulatory filings, and stakeholder groups; support GRC witnesses with testimony development, data, and responses to requests.
Develop communication and training plans, ensure target audiences understand and follow program policies and procedures, and ensure regulatory compliance.
As needed, manage the award of program work to outside contractors, including the RFP process, and partner with Contract Management on contract scope, terms, costs, and negotiations.
As needed, act as business owner for specialized systems or tools, working with IT or vendors to define user needs and implement enhancements or updates.
Provide significant input to PG&E leadership or other utilities with similar programs.
Coach and mentor less experienced employees; may supervise 1–2 direct reports and lead work teams or groups.