Electric Meter Field Investigator

Orlando Utilities Commission (OUC) • Orlando, FL

4d • $27 - $34 • Onsite

About The Position

OUC - The Reliable One is seeking a highly skilled and self-motivated Electric Meter Field Investigator to join our Electric & Water Distribution division. This role is crucial for protecting company assets and safeguarding revenue integrity. The ideal candidate will be detail-oriented, technologically proficient, and comfortable working independently in the field as well as collaboratively with cross-functional teams. Responsibilities include conducting audits, field inspections, and investigations into suspected utility theft, tampering, and equipment malfunctions. The investigator will also contribute to employee and external stakeholder training, support process improvements, and ensure the safe, secure, and efficient operation of utility systems. OUC is committed to providing exceptional value and sustainable, reliable services, fostering an inclusive, dynamic, and energizing environment for career growth.

Requirements

• High School Diploma or GED (required)
• Minimum three (3) years of experience with electric and/or water utility field operations or law enforcement
• One (1) year experience installing, troubleshooting, and removing of electric meters (required)
• Valid Florida Driver's license to operate company vehicle (required)
• Complete an ARC Flash Training Class within 6 months of being hired (required)
• Working knowledge in basic Electric and Water metering concepts
• Working knowledge of law and government relative to the position including, but not limited to, state statutes regarding utility theft/tampering, criminal and civil aspects, depositions, etc.
• Working knowledge of safe operation of a company vehicle in the performance of field duties
• Familiarity with transformer-rated meter installations
• Familiarity with CIS and MobLite applications in the performance of duties
• Familiarity with operation of laptop equipment in the performance of field duties
• Familiarity with basic analytical processing of AMI meter data and usage profiles to determine proper course of action
• Familiarity with thorough documentation of field findings into electronic format
• Familiarity with flow charts/diagrams and operational manuals/procedures relative Section operations
• Familiarity with use of thermal camera, conduit camera, amp-probe and other equipment utilized to identify illegal connections to electric distribution/service
• Familiarity with various hand tools and testing equipment necessary for the safe operation, installation and removal of metering equipment
• Familiarity with related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws
• Ability to safely work with electric meters, jumpers that may need to be removed or replaced
• Ability to safely work on de-energized facilities and operates energized secondary conductors (under 600 volts)
• Ability to follow safety procedures and work outdoors in all types of weather conditions
• Ability to make sound judgments under stress, analyze situations quickly and determine proper course of action
• Ability to obtain accurate information through interview and observation
• Effective communication skills, both verbal and written with internal and external persons to accomplish business objectives
• Ability to learn complex meter installations and basic AMI functionality
• Ability to make arithmetic computations using whole numbers, fractions and decimals, rates, ratios and percentages
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.)
• Job requires completion of Revenue Assurance and Electric Meter Training with a passing score on written and/or field assessments within 6 months of being hired, in order to be issued Class 4 rubber gloves.
• Job requires annual re-certification, which includes a demonstration of required skills with the Electric Technical Trainer.
• Job also requires training on usage of the Extendo/Rosco Stick.

Nice To Haves

• Vocational/technical Certificate in electrical or related field (preferred)

Responsibilities

• Independently conduct field investigations for utility theft, tampering, photograph and secure evidence related to the investigations; thoroughly document findings per business and legal standards, and obtain statements from occupants/witnesses as needed
• Maintain custody and integrity of evidence, and represent the company in litigation, depositions, etc. as an expert witness in a professional manner
• Identify wiring errors or malfunctioning equipment, remove and/or exchange meters/jumpers, process work in Customer Information System (CIS) and MobLite applications
• Initiate and conduct site audits by analyzing various reports and customer records and determine type of action to be taken
• Utilize secondary service conductor tester and thermal camera to effectively identify failing secondary connections associated with AMI meter event logs
• Develop and maintain productive working relationships with various law and code enforcement agencies that will facilitate and expedite the disposition of revenue recovery and civil/criminal complaints
• Conduct or assist in the training of employees and other external parties on the awareness of utility theft and tampering
• Utilize analytics and leverage technology to detect patterns of fraudulent activities
• Support process improvements to ensure safe and secure operations of equipment to minimize failures and tampering
• Perform other duties as assigned

Benefits

• Competitive compensation
• Low-cost medical, dental, and vision benefits
• Paid life insurance premiums with no probationary period
• OUC’s Hybrid Retirement Program includes a fully funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED