Client Education - eLearning Experience & Facilitation Specialist
About The Position
We're looking for a creative and energetic learning professional who can design innovative eLearning solutions and confidently facilitate educational sessions for members and employers across Alberta. You’re a natural communicator who loves turning complex information into something clear, engaging, and easy for everyone to understand. You enjoy connecting with people and find real meaning in helping others navigate their pension options—giving them the confidence they need to plan for a secure retirement. You’re energized by creating fresh, innovative eLearning experiences that help bring programs, projects, and initiatives to life. You also appreciate the power of both synchronous and asynchronous learning and know how to blend them in ways that keep learners engaged and supported.
Requirements
- At least two years of experience facilitating workshops or seminars for diverse audiences
- Strong facilitation skills and familiarity with best practices in adult learning
- Excellent relationship-building and customer service skills, with a focus on creating positive and respectful interactions
- Bachelor’s degree in Graphic Design and 2-3 years experience in eLearning design and LMS experience
- Relevant Bachelor’s degree or equivalent combination of education and experience will be considered
- Experience in instructional design and eLearning content development
- Familiarity with pension plans administered by APS, including relevant legislation and regulations
- Advanced skills in Articulate (Storyline), Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Proficient in the use of Adobe Acrobat and Microsoft Suite.
- Proficient in Microsoft Word, Excel, and PowerPoint
- Strong comprehension of LMS technology
- Knowledge of SharePoint and SharePoint Online tools and resources
- Solid understanding of best practices for the use of technology-mediated learning.
- Proven ability to effectively prioritize work and implement solutions in a fast-paced environment within tight timelines
- Ability to understand complex information and re-write it in a suitable learning format
- Must have a valid Class 5 driver’s license; use of a personal vehicle is required
- Travel in Alberta is a requirement of this position
Responsibilities
- Delivering informative and engaging virtual webinars and in‑person sessions that support pension plan members and clients in making informed decisions.
- Helping members and employers understand pension benefits and processes by providing clear, accurate, and timely information.
- Collaborating with clients and team members to design practical and innovative educational resources that meet member needs.
- Developing customized eLearning solutions that strengthen learning outcomes, which may include: instructional design, online training development, storyboard creation, content development, platform integration, graphic design.
- Occasional travel throughout Alberta is required to deliver educational presentations and facilitate learning sessions for members and employers.
Benefits
- Defined benefit pension plan
- Community-minded workplace with a friendly team environment
- Vacation starting at 15 days per year
- 13 statutory holidays
- Personal days
- Office closure between Christmas and New Year’s Day
- Competitive benefit package featuring extended health and dental benefits
- 100% employer-paid flexible spending account
- In-house training programs
- Extensive career development and coaching program
- Access to external education opportunities
- Wellness programs
- Discount programs through various partner agencies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
