Elastic Observability Engineer

Purpose Financial • Greenville, SC

3d

About The Position

Purpose Financial is seeking a result-oriented Elastic Observability Engineer to design, implement, and maintain enterprise monitoring, logging, and alerting platforms that support the reliability and availability of business-critical systems. The role focuses on proactive monitoring, incident prevention, and operational visibility using the Elastic Stack and related observability tools. It supports high-availability Point-of-Sale, Collections, Treasury, and Credit Risk services, helping maximize uptime and detect issues quickly.

The engineer collaborates with infrastructure, application, operations, DevOps, and SRE teams to build monitoring frameworks, integrate observability into new systems, and help developers instrument applications. The role includes administering Elastic Cloud clusters, improving Elastic deployment performance, managing ingestion and data lifecycle policies, and supporting hybrid on-premises and cloud environments. The engineer also automates monitoring workflows, documents procedures, evaluates observability technologies, and may mentor and train colleagues. The position reports to the Systems Integration Manager. After-hours work may be needed.

Requirements

• Bachelor’s degree in Computer Science or Information Systems, or equivalent professional experience in analytics, statistics, and distributed systems.
• At least 5 years working with the Elastic Stack (Elasticsearch, Logstash, Kibana) or similar observability platforms.
• At least 5 years designing and managing monitoring and alerting systems; financial services experience is preferred.
• Strong understanding of log aggregation, metrics, and distributed system monitoring.
• At least 5 years working in hybrid Linux, Windows, and AWS environments.
• Strong experience using Elastic Agent with integrations.
• Understanding of networking, system performance, and application monitoring concepts.
• Experience integrating and monitoring containerized environments in the Elastic Stack.
• Experience with Kubernetes in Rancher, including configuring, deploying, and maintaining Elastic Agent or OTEL in clusters.
• Excellent written and verbal communication skills.
• Adaptability and flexibility in a changing environment.
• Comfort working in a dynamic, high-volume, fast-paced environment.
• Ability to create detailed technical documentation.
• Ability to collaborate in a matrix environment and lead by influence across functional and organizational lines.
• Experience evaluating, onboarding, and managing new technologies, services, and features.
• Ability to understand and ensure compliance with policies, procedures, and laws governing the industry, business, and products.
• Ability to meet the physical requirements of the position, including sitting for long periods; occasional standing, walking, bending, squatting, kneeling, pushing or pulling, reaching, and twisting; frequent lifting under 10 pounds and occasional lifting up to 20 pounds; typing, data entry, grasping, and transferring items.
• Ability to drive and have access during the workday to insured, reliable transportation, and to travel to and be physically present at assigned locations.

Nice To Haves

• Experience designing and managing monitoring and alerting systems in a financial services environment.

Responsibilities

• Design, implement, and maintain monitoring and alerting solutions using the Elastic Stack, including Elasticsearch, Logstash, Kibana, Beats, Elastic Agent, APM, and OTEL.
• Develop dashboards and visualizations that provide real-time operational visibility into enterprise systems.
• Configure proactive alerts to detect anomalies, performance degradation, and system failures.
• Establish monitoring standards across applications, infrastructure, and cloud services.
• Analyze system telemetry to identify patterns and trends that may help prevent outages.
• Tune alert thresholds to reduce alert fatigue while ensuring timely notification of critical events.
• Participate in root cause analysis and post-incident reviews.
• Continuously improve monitoring coverage for critical systems.
• Administer and maintain Elastic Cloud clusters and associated infrastructure.
• Optimize indexing, storage, and performance of Elastic deployments.
• Manage log ingestion pipelines and data lifecycle policies.
• Implement security and access controls for monitoring platforms.
• Support the stability of the Elastic Stack, including after-hours work as needed.
• Collaborate with DevOps, SRE, application, and infrastructure teams to integrate observability into new systems.
• Assist development teams with application instrumentation for metrics and logging.
• Support monitoring in hybrid environments that include on-premises infrastructure and cloud platforms.
• Mentor and train team members and developers when needed.
• Attend engineering, customer, and business meetings as required.
• Automate monitoring configuration and alerting workflows.
• Implement Infrastructure-as-Code for monitoring deployments where possible.
• Evaluate new observability technologies and enhancements.
• Maintain technical documentation and procedures.
• Perform other duties as assigned.
• Understand, adhere to, and enforce corporate policies.

Benefits

• Competitive wages
• Health and life benefits
• Health Savings Account with employer seed contribution
• 401(k) savings plan with company match
• Paid parental leave
• Company-paid holidays
• Paid time off, including volunteer time
• Tuition reimbursement
• Business casual environment
• Rewards and recognition program
• Employee Assistance Program
• Downtown Greenville office with free parking, onsite gym, and free snacks and drinks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior