EHR Trainer

Family Care Network•Bellingham, WA

1d•Hybrid

About The Position

The primary function of the EHR Trainer is to provide training to all users of the Family Care Network Electronic Health Records platform (EHR) and related systems. The EHR Trainer will develop EHR, and other related training content and materials based on chart reviews and input from management and users. The EHR Trainer will provide onboarding EHR training and subsequent training on system enhancement, upgrades, and related workflows. This position will support any new or upgraded implementation models. Implementation tasks will include testing in support environments, redesigning clinical workflows, facilitating end-user application trainings, and supporting go-live activities. The EHR Trainer will document and monitor new and existing workflows and their associated procedures. The EHR Trainer will be involved in the development of necessary policies and procedures and will bring forward related issues that require resolution. The EHR Trainer will also be expected to cover aspects of general EHR support provided primarily by other team members. EHR trainers work with the directors, managers, and leads to develop and maintain the training program for the roles in their application. Trainers may also work with provider champions.

Requirements

Strong knowledge base of computer technology and essential EHR application functions.
Excellent organizational, time management, analytical and problem-solving skills.
Excellent oral and written communications skills with all levels of clinical, administrative and support staff.
Ability to prioritize and multitask in performing detailed projects with frequent interruptions.
Proven ability to solve problems, issues and concerns in a professional manner.
Effective management of personal stress.
Fluency in English required.
High school diploma or equivalent required.
3 or more years practical experience in a medical office, or related field.

Nice To Haves

Experience working in a primary care clinic or other health care setting strongly preferred.
Familiarity with EpicCare Ambulatory products strongly preferred.
Associate or Bachelor's degree in a related field preferred.
Clinical licensure and education, also beneficial.
3-5 years of experience that includes performing EHR training and providing IT support preferred.
Prior Epic trainer experience preferred.

Responsibilities

Assess/reassess EHR skills gaps and create topic and/or team-specific training programs.
Conduct in person, one-on-one training, and or online sessions to refresh knowledge of users as needed or required by changes.
Create/maintain training guides based on new information and/or best practices.
Conduct observations of users in their work environment to identify areas for improvement and suggestions to workflow design.
Document workflow design, identify areas for improvement and facilitate improvement among FCN users.
Evaluate and analyze FCN EHR features and functionality for problem resolution.
Provide first-level contact and problem resolution for all EHR users; provide user-reported problems using available tools, procedures, and policies.
Assess and escalate user-reported problems in a timely manner; decide which issues need to be elevated to EHR management and/or IT support.
Prepare training lessons, printing materials, and setting up the training room and environment prior to the training session.
Present information verbally and in writing in a clear and easy-to-understand manner.
Provide cross-cover for the EHR support team.
Travel to all FCN Whatcom and Skagit county FCN sites as required.
Manage projects by prioritizing deliverables and creating and adhering to timelines.

Benefits

Three Medical plan options
Two Dental plans, including orthodontia for children and adults
Employer-paid Vision coverage for employee and family
Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
Flexible Spending Account (FSA), Healthcare and Dependent Care
Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
Voluntary Accident and Hospital insurance plans with annual wellness benefits
Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB)
Unlimited PTO rollover
401(k) plan with employer match, both Traditional and Roth options available
401(k) Profit Sharing Plan
Free financial planning guidance to support your retirement goals
Eligibility for FCN applicable bonuses