EHR Support Specialist

The Guidance Center • Southgate, MI

4d • Remote

About The Position

As a recognized leader in our field, The Guidance Center provides a broad range of services that have helped children, adults and families unlock potential and build better lives since 1958. With over 25 programs, we offer treatment, prevention, growth and education services to more than 14,200 people annually. Together we: Nurture development. Foster resilience. Cultivate well-being. We have an exciting opportunity for an Electronic Health Records Specialist to join our team of talented professionals. The Electronic Health Records Support Specialist is a fully remote position that is responsible for the completion, maintenance, and tracking of all EHR related activities having to do with documents and e-mails that are sent to them electronically from the Clinical units. This position involves a significant amount of data entry. The EHR Support Specialist are also responsible for ensuring all data is properly entered in real time into multiple EHR systems. EHR Support Specialists run the Support Help Desk. They must be Experts in all Practice Management EHR related functions. They must possess the skills necessary to problem solve and resolve data issues for clinical staff related to Data entry into the EHR. EHR Support Specialist are also required to maintain a clear line of communication with Clinical Staff and/or Supervisors in order to research, reconcile, and resolve any questions that arise concerning the Clinical Paperwork, EHR Database, MHWin system, or any of the On-going electronic Processes.

Requirements

• High School Diploma required.
• At least 2 years of business experience.
• At least 2 years of experience working in an Electronic Health Record is required.
• Proficient in a variety of computer programs including MS Office.
• Excellent written, verbal, and interpersonal communication skills.
• Excellent organization and attention to detail skills in order to track and prepare data accurately and timely.
• Ability to problem solve and to interpret a variety of instructions furnished in written, oral, or schedule form.

Nice To Haves

• Experience with working in a PCE Electronic Health Record is preferred but not required.

Responsibilities

• Completion, maintenance, and tracking of all EHR related activities for documents and emails sent electronically from clinical units.
• Significant amount of data entry.
• Ensuring all data is properly entered in real time into multiple EHR systems.
• Running the Support Help Desk.
• Problem-solving and resolving data issues for clinical staff related to EHR data entry.
• Maintaining clear communication with Clinical Staff and/or Supervisors to research, reconcile, and resolve questions concerning Clinical Paperwork, EHR Database, MHWin system, or any ongoing electronic processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED