CalAIM EHR Support Specialist

County of Santa Barbara • Santa Barbara, CA

2d • $41 - $56 • Hybrid

About The Position

Under general direction, supports departmental staff in the proper and efficient application of business process, fiscal, and/or information system analysis in order to improve the service delivery of programs; analyzes and reports on program requirements and performance; and performs related duties as required. The CalAIM program heavily relies on EHRs to coordinate whole-person care, manage complex populations, and meet new documentation and payment standards. EHRs must be configured to support ECM workflows, data exchange, and compliance with CalAIM’s enhanced care management and payment reform requirements.

California Advancing and Innovating Medi-Cal (CalAIM) is a statewide initiative by the California Department of Health Care Services (DHCS) to transform Medi-Cal delivery, focusing on whole-person care, prevention, and coordinated services for members with the highest needs. It builds on earlier programs like Whole Person Care, Health Home, and Coordinated Care Initiative, aiming to improve quality of life through a standardized, simplified system.

Requirements

• Possession of a bachelor’s degree in business administration or in nursing, health sciences, healthcare management and/or Public Health or related field ; OR , Possession of an associate’s degree in business administration or in nursing, health sciences, healthcare management and/or Public Health or related field AND two years of experience that would demonstrate basic knowledge of (a) fiscal management, budgeting, grant preparation and monitoring, and contract management; (b) automated systems; or (c) Electronic Health Records (EHR) systems used by the hiring department; OR , Four years of experience that would demonstrate basic knowledge of (a) fiscal management, budgeting, grant preparation and monitoring, and contract management; (b) automated systems; or (c) Electronic Health Records (EHR) systems used by the hiring department; OR , A combination of training, education, and/or experience that is equivalent to one of the employment standards listed above and that provides the required competencies.
• Current technical or professional knowledge of the complex principles, methods, standards, and techniques associated with the scope of work of a recognized profession.
• Independent travel throughout the County and state may be required.
• Possession of a valid California Class C Driver’s License may be required at the time of appointment.

Nice To Haves

• Experience in structured quality improvement methods
• Experience with Electronic Health Records
• Experience in an integrated healthcare setting
• Passion for serving uninsured, under-insured, and low-income populations
• Ability to effectively work with diverse patient populations
• Excellent problem-solving skills, flexibility, and ability to multitask in a busy medical clinic environment
• Knowledge of Community Based Organizations and Social Determinants/Drivers of Health (SDOH)

Responsibilities

• Researches and analyzes CalAIM guidelines, EHR functionality, operational workflows, and regulatory requirements to determine their impact on departmental processes, documentation standards, reporting needs, and data integrity; assists in recommending workflow adjustments and system configurations that support compliance and program goals.
• Develops and updates written procedures to support consistent EHR use across clinics; assists in coordinating the implementation or revision of workflows, job aids, and documentation standards to align with CalAIM initiatives, improve data accuracy, enhance reporting, and strengthen service delivery; evaluates impacts of workflow changes and assists in preparing response strategies.
• Serves as a liaison between clinical teams, EHR users, the CalAIM program team, IT staff, and outside partners to support system enhancements, troubleshoot user issues, coordinate special projects, and ensure EHR practices align with program requirements; gathers relevant data and user feedback to inform system improvements and program decision-making.
• Participates in meetings, trainings, and workgroups to present EHR user data, workflow recommendations, system considerations, and operational impacts; assists supervisors and managers in making informed administrative and operational decisions related to EHR usage and CalAIM implementation.

Benefits

• Retirement reciprocity
• Time and service credit towards for an advanced vacation accrual rate
• Benefits are pro-rated for part-time employment
• The County may provide reimbursement for reasonable relocation expenses
• At the discretion of the CEO, can provide flexible relocation assistance, housing and student loan offsets, cash incentives, and/or vacation and sick leave pre-accruals

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree