EHR Support Analyst for Same-Day Clinic (On-Site)

MCHC Health Centers•Ukiah, CA

just now•$32 - $43•Onsite

About The Position

MCHC Health Centers is seeking an experienced EHR Support Analyst to support their Same-Day Clinic and clinical operations teams. This is an on-site position where the analyst will work directly with providers, clinical staff, and operational leaders to ensure the effective use and optimization of their electronic health record system. The ideal candidate is a hands-on problem solver who thrives in a fast-paced healthcare environment and enjoys helping others succeed through training, coaching, and technical support.

Requirements

High school diploma or GED.
Minimum two (2) years of EHR experience.

Nice To Haves

Epic EHR experience strongly preferred, particularly in training, support, workflow optimization, or application maintenance.
Experience facilitating trainings, workshops, or group presentations.
Associate’s degree or equivalent experience.
Outpatient clinical background (e.g., Medical Assistant or LVN).
Proficiency in Microsoft Office and webinar/virtual platforms.

Responsibilities

Provide day-to-day support for Epic users, including troubleshooting, coaching, and workflow guidance.
Train new providers and staff on Epic workflows and best practices.
Deliver one-on-one and group training sessions to improve user competency and efficiency.
Maintain Epic tools such as preference lists, SmartPhrases, provider records, and other system configurations.
Manage Epic error queues and In Basket pools.
Collaborate with OCHIN and internal teams to implement upgrades, enhancements, and workflow improvements.
Test new Epic features prior to deployment and assist with change management.
Serve as a liaison between MCHC and OCHIN to ensure timely resolution of system issues.
Provide go-live support and ongoing optimization for clinical and operational teams.