EHR & Informatics Program Manager

Planned Parenthood of Southwestern Oregon•Medford, OR

35d•Hybrid

About The Position

The Electronic Health Records (EHR) and Informatics Program Manager is responsible for Informatics support for the intersection of people, technology, and data to improve the safety and quality of patient care. The EHR & Informatics Program Manager will plan, lead, and coordinate activities necessary to improve performance and maintain functionality of a robust EHR system, supporting the operational goals of PPSO.

Requirements

High school diploma or equivalent.
Working knowledge of health data and EHR systems.
At least one (1) years’ experience in healthcare.
Previous experience in training and education.

Nice To Haves

Bachelor’s degree in related field.
Holds Epic Credentialed Trainer Certification and/or Super User designation.
Experience in adult education: delivering training, curriculum development and design.
Experience in project management, systems change, and health center processes.
Effective verbal and written communication skills.
Strong analytical, problem solving, and decision-making skills.
Ability to multitask and stay organized in a demanding work environment.
Exhibits flexibility and adapts well to change.
Strong interpersonal skills and able to work cooperatively with others, both internally and externally.

Responsibilities

Works directly with EHR vendors and PPSO staff to create, prioritize, and maintain all EHR-related technical and training tickets.
Collaborate with EHR vendors and the PPSO EHR & Informatics Team to maintain and develop changes to the Epic system.
Participate in workgroups to assist in change management.
Communicate and coordinate EHR projects across departments.
Coordinate EHR project meetings with identified key participants.
Act as a liaison between the PPSO EHR team and external stakeholders.
Work with other Planned Parenthood affiliates as needed to establish EHR best practices and standardization opportunities.
Identify operational areas in need of improvement, develop solutions, and implement them for process improvement purposes.
Work as a liaison between Health and Patient Access Centers and PPSO change management workgroups to ensure EHR utilization is effective, and communication is clear.
Develop and monitor job aids and Standard Operating Procedures for Epic.
Create and manage implementation of training and education of EHR-related processes.
Lead in EHR-related projects including but not limited to assisting in testing and verification of EHR functionality, lead feature review meetings, documenting and configuring changes within EHR.
Beta test systems with the IT department to identify issues that could impact staff work as needed.
Coordinate upgrades and changes within Epic and our Patient Services team.
Lead data analysis activities related to Epic, providing key data to Patient Services and Executive leadership.
Manage and continuously evaluate and improve the Epic Super User Program.
Provide oversight of the development, maintenance, and delivery of training to EHR end users.
Maintain role of Credentialed Trainer in Epic.
Provide oversight of EHR training communications.
Other duties as assigned.
Engage in and support efforts to create and maintain an affirming and culturally responsive work environment.
Take the initiative to develop own awareness and knowledge of the principles and scope of diversity, equity, inclusion, and belonging.
Participate and engage in DEIB initiatives.