EHR Workflow Manager

Crossing Healthcare•Decatur, IL

52d•$21 - $28•Onsite

About The Position

The Electronic Health Record (EHR) Workflow Manager is responsible for analyzing, designing, implementing, and optimizing EHR workflows to improve efficiency, quality of care, and patient outcomes. This role serves as a bridge between clinical staff and administrative or technical teams, ensuring that processes are streamlined, compliant with regulatory requirements, and aligned with organizational goals.

Requirements

Three to five (3-5) years experience in healthcare required.
Understanding of medical terminology and outpatient clinical workflows is preferred.
Strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.) desired.
Ability to compile, categorize, or verify information/data
Strong organizational and interpersonal skills
Ability to determine appropriate course of action in more complex situations
Ability to work independently, exercise creativity, and maintain a positive attitude
Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
Ability to maintain confidentiality of all medical, financial, and legal information
Ability to complete work assignments accurately and in a timely manner
Ability to communicate effectively, with excellent verbal and written communication skills
Ability to handle difficult situations involving patients, physicians, or others in a professional manner
Position may require travel between associated clinics
May be up walking on feet up to 8 hours per day
May need to sit for up to 2-6 hours per day
Full range of body motion including handling and lifting
Light to moderate work with 30 pounds maximum weight to lift and carry
Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing

Nice To Haves

CMA preferred.
Knowledge of NextGen program software is desired.

Responsibilities

Evaluate current EHR processes to identify inefficiencies, bottlenecks, or areas for improvement.
Collaborate with providers, nursing staff, and administrative personnel to align EHR workflow changes with clinical needs.
Monitor EHR adoption and adjust processes based on feedback and performance metrics.
Facilitate training with external support team, learn applications, tools, and processes that assist clinicians with the management of data in patient care and the provision of health care.
Assist with application implementation and system customization.
Provide technical support and report application errors in collaboration with IT staff.
Supports collection and reporting of quality data and information.
Recommends innovative ideas, processes, and/or procedures for enhancements, additions, and modifications to improve existing systems.
Work with other members of the team to implement solutions to system related problems to minimize operational impact.

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