EHR Workflow Manager

Crossing Healthcare-posted 1 day ago
$21 - $28/Yr
Full-time • Mid Level
Onsite • Decatur, IL
1-10 employees
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The Electronic Health Record (EHR) Workflow Manager is responsible for analyzing, designing, implementing, and optimizing EHR workflows to improve efficiency, quality of care, and patient outcomes. This role serves as a bridge between clinical staff and administrative or technical teams, ensuring that processes are streamlined, compliant with regulatory requirements, and aligned with organizational goals.

  • Evaluate current EHR processes to identify inefficiencies, bottlenecks, or areas for improvement.
  • Collaborate with providers, nursing staff, and administrative personnel to align EHR workflow changes with clinical needs.
  • Monitor EHR adoption and adjust processes based on feedback and performance metrics.
  • Facilitate training with external support team, learn applications, tools, and processes that assist clinicians with the management of data in patient care and the provision of health care.
  • Assist with application implementation and system customization.
  • Provide technical support and report application errors in collaboration with IT staff.
  • Supports collection and reporting of quality data and information.
  • Recommends innovative ideas, processes, and/or procedures for enhancements, additions, and modifications to improve existing systems.
  • Work with other members of the team to implement solutions to system related problems to minimize operational impact.
  • Three to five (3-5) years experience in healthcare required.
  • Understanding of medical terminology and outpatient clinical workflows is preferred.
  • Strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.) desired.
  • Ability to compile, categorize, or verify information/data
  • Strong organizational and interpersonal skills
  • Ability to determine appropriate course of action in more complex situations
  • Ability to work independently, exercise creativity, and maintain a positive attitude
  • Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
  • Ability to maintain confidentiality of all medical, financial, and legal information
  • Ability to complete work assignments accurately and in a timely manner
  • Ability to communicate effectively, with excellent verbal and written communication skills
  • Ability to handle difficult situations involving patients, physicians, or others in a professional manner
  • Position may require travel between associated clinics
  • May be up walking on feet up to 8 hours per day
  • May need to sit for up to 2-6 hours per day
  • Full range of body motion including handling and lifting
  • Light to moderate work with 30 pounds maximum weight to lift and carry
  • Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing
  • CMA preferred.
  • Knowledge of NextGen program software is desired.
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