Manager Informatics

MyMichigan Health • Midland, MI

7h

About The Position

The Manager of Informatics & Operational Resilience provides enterprise-wide informatics coordination and resilience leadership focused on workflow continuity, application readiness, and operational efficiency across clinical and non-clinical domains. This role complements and collaborates with provider informatics, nursinginformatics, and other specialty informatics teams, focusing on system-level readiness, cross-domain coordination, andresilience rather than discipline-specific workflow design oroptimization. Provider and nursing informatics teams continue toown clinical workflow development, specialty optimization, and end-user engagement within their domains. The Manager of Informatics & Operational Resilience coordinatesinformatics readiness and recovery for planned events (Epicupgrades, go-lives) and unplanned disruptions, ensuring that clinical and business workflows—including HR, Finance, Revenue Cycle, Communications, and SupplyChain—are prepared, tested, and able to recover efficiently. As artificial intelligence (AI) capabilities are introduced intoclinical and business workflows, this role ensures AIimplementations undergo appropriate workflow, risk, impact, and resilience analysis prior to deployment, in partnership withprovider, nursing, and specialty informatics leaders. The position serves as a system-level integrator and coordinator of digital workflowcontinuity , working across IT, Informatics, Operations, Quality, InformationSecurity, and business leaders to align applications, automation, and AI-enabled tools with real-world operational needs.

Requirements

• Bachelor's degree is required
• Bachelor's degree in healthcare informatics, healthcare administration, or related field (Master's degree preferred).
• Experience in clinical informatics or a related field, withdemonstrated leadership and project management skills.
• Experience in direct clinical care, health care operations, orhealth care administration.
• MyMichigan Health is a technology driven organization and employeesneed to demonstrate competency in Microsoft® Windows and Excel.
• An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
• Demonstrates a high level of clinical knowledge, analyticalability, critical decision-making skills and an extensive knowledgeof healthcare issues, with a focus on the science of integrating healthcare, technology, and clinical data.
• Possesses and demonstrates excellent interpersonal skills and can work effectively with a diversity of personalities.
• Must beapproachable, show respect for others and be able to present data with effective communication and presentation skills.
• Must be an effective consensus builder.
• Possesses understanding of clinical workflow in both inpatient andoutpatient settings, interest in clinical information systems andoutcomes measurement.
• Possesses a mature sense of priorities and solid practicalexperience.
• Assist at the direction of the CHIO with design andimplementation of systems within the framework of technical boundaries.
• Is politically savvy, has a high tolerance for ambiguity and canwork successfully in a matrix management model.
• Will actively collaborate with clinical and support service linesto facilitate the integration of an on line multimedia patient carerecord.
• Demonstrates collaborative management style, a creative thinkerwith high energy and enthusiasm, and a team player who promotes theconcepts of people working together versus individual performance.
• Understands major trends in healthcare and managed care, and isfamiliar with point of care products and medical informatics trendsand tools.
• Knowledgeable in the areas of management and systems improvementconcepts.
• Other duties as assigned.
• Exposure to stressful situations, including those involving publiccontact, as well as, trauma, grief and death.
• Able to wear personal protective equipment that includes latexmaterials or appropriate substitute if required for your position.
• Is able to move freely about facility with or without an assisteddevice and must be able to perform the functions of the job asoutlined in the job description.
• Overall vision and hearing is necessary with or without assisteddevice(s).
• Frequently required to sit/stand/walk for long periods of time.
• Mayrequire frequent postural changes such as stooping, kneeling orcrouching.
• Some exposure to blood borne pathogens and other potentiallyinfectious material.
• Must follow MyMichigan Health bloodborne pathogen and TB testing as required.
• Ability to handle multiple tasks, get along with others, workindependently, regular and predictable attendance and ability tostay awake.
• Overall dexterity is required including handling, reaching,grasping, fingering and feeling.
• May require repetition of thesemovements on a regular to frequent basis.
• Physical Demand Level: Light.
• Must be able to occasionally (0-33%of the workday) lift or carry 11-20 lbs., frequently (34-66% of theworkday) 10 lbs. and or Walk/Stand/Push/Pull of Arm/Leg controls.

Nice To Haves

• Clinical certifications preferred.
• Experience using Epic.
• Epic certifications preferred.

Responsibilities

• (35%)Operational Resilience & Workflow Continuity Own enterprise workflow readiness and continuity coordination for planned events (Epic upgrades, go-lives, cutovers) andunplanned disruptions. Ensure readiness spans clinical and non-clinical domains, including HR, Finance, Revenue Cycle, Supply Chain,Communications, and Operational Support functions. Acknowledge and preserve MyMichigan Health’s strength in delivering short, smooth Epic upgrades, while extending value beyond thetechnical cutover. Leverage planned Epic upgrades as structured opportunities for application-level testing and targeted trainingacross departments. Coordinate application testing with Informatics, IT, and businessstakeholders to: Validate high-risk workflows (clinical, financial, operational, andadministrative) Confirm role-based functionality, security, and access post-upgrade Identify workflow regressions or friction introduced by newfeatures Coordinate just-in-time, role-specific training tied to upgrade content: Focus on changes that materially affect day-to-day work acrossdepartments Reinforce best practices and retire deprecated workflows Partner with IT and Informatics during upgrades to: Validate downtime-to-uptime transitions Confirm recovery sequencing from an operational perspective Serve as a standing member of Cyber Disruption Response / BusinessContinuity governance, representing enterprise workflows. Coordinate post-event workflow recovery, reconciliation, and stabilization across affected areas. Lead after-action reviews focused on workflow impact, application performance, and training effectiveness, not infrastructure root cause.
• (20%) Cyber Resilience, Risk Alignment & Metrics Partner with the CISO and Information Security leadership to review and align operational practices with NIST and HITRUST frameworks. Support translation of security and compliance requirements into operationally practical workflows across clinical and business domains. Track, maintain, and report cyber resilience metrics and KPIs, such as: Downtime frequency and duration Time to workflow recovery Effectiveness of downtime procedures Results of drills, simulations, and after-action findings Identify gaps between policy, controls, and real-world operationsthat impact resilience. Coordinate cross-functional efforts to close resilience gaps, ensuring actions are prioritized, owned, and measured. Contribute operational insight to risk assessments, tabletopexercises, and regulatory preparedness activities.
• (25%)Cross-Functional Coordination & Governance Act as the central point of coordination between IT, Informatics,Operations, Quality, Emergency Preparedness, Information Security,and business leaders during digital disruption. Ensure clear escalation paths and decision ownership duringincidents. Track enterprise-level workflow risks and mitigation plans. Maintain a standardized readiness and recovery framework acrosssites and departments.
• (20%)AI Workflow Readiness, Risk & Resilience Partner with provider informatics, nursing informatics, specialty informatics,Innovation, and IT teams to ensure AI implementations undergo structured workflow, risk,impact, and resilience assessments prior to deployment. Evaluate how AI-enabled tools change workflows, decision points,dependencies, and failure modes without replacing discipline-specific informatics ownership. Ensure AI-dependent workflows have documented fallback proceduresfor downtime, degraded performance, model unavailability, or datalatency. Coordinate testing of AI tools during planned upgrades,simulations, and drills to validate safe operation and recoverybehavior, in collaboration with existing informatics leaders. Support training and change management efforts led by provider and nursing informatics teams by ensuring resilience considerations areincorporated. Monitor post-implementation impacts and coordinate remediation whenAI-related operational risks or inefficiencies are identified.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees