Manager Clinical Informatics

Ann & Robert H. Lurie Children's Hospital of Chicago•Chicago, IL

1d•$110,240 - $181,896

About The Position

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location Simpson Querrey Biomedical Research Center Job Description General Summary: The Manager of Clinical Informatics supports the Clinical Informatics (CI) leadership to manage Ann and Robert H. Lurie Children’s Hospital of Chicago’s Clinical Informatics program. Works in close collaboration with CMIO office, medical staff, hospital leaders, and Information Management to foster improvements in care through utilization of the electronic health record (EHR). Shows expertise in the use of technology to improve the quality, safety and efficiency of care delivery processes and outcomes. Manages resources and guides successful implementation of improvements in clinical information systems to support excellent clinical outcomes. Holds accountability for clinical informatics resources and guarantees efficient implementation of clinical informatics solutions. Understands patient care, human factors, and process improvement methodologies, and is responsible for strategies that result in the effective design, development, and implementation of clinical informatics tools. Fulfills an advisory role to both hospital and medical staff leaders including but not limited to compliance, best practices, and strategic improvement initiatives. Works collaboratively with organization leadership to align the use of the EHR with Lurie Children’s mission, strategic goals, and the evolution of healthcare reform.

Requirements

Bachelor’s degree in healthcare related discipline.
Minimum of 5 years of experience in a healthcare setting.
Demonstrated knowledge of electronic health record technology and prior experience in implementing interventions to influence clinician behavior, improve quality and patient safety and reduce costs.
Working knowledge of healthcare reform, quality, patient safety and regulatory / compliance issues affecting healthcare at a national and local level.
Excellent project management and business analysis skills.
Strong communication and writing skills.
Ability to collaborate and communicate effectively with clinicians and staff at all levels of the organization.
Strong leadership and change management skills to engage clinical leaders in managing accountabilities associated with enterprise clinical performance goals.

Nice To Haves

Master’s degree or higher in Healthcare Administration, Clinical Informatics or related field strongly preferred.
Epic experience and/or certification preferred.
Experience with process improvement methods, e.g., DMAIC, PDSA, Lean, Six Sigma, etc. is desired.

Responsibilities

Communicates to staff the critical role they play in achieving Lurie Children’s mission and strategic goals.
Assists CMIO Office with organizational change initiatives; manages and supports staff in adapting to a rapidly changing health care environment.
Facilitates development and achievement of professional & personal goals for self and staff.
Recruits, orients, develops & retains a talented and diverse workforce.
Consistently models our Service Principles in internal and external interactions and ensures that the Service Principles are fulfilled to by others.
Ensures staff and informatics workforce receive information and data needed to perform and prioritize initiatives including feedback to enhance performance and customer satisfaction.
Addresses performance issues when indicated and administers policies, decisions, & disciplinary actions with consistency.
Holds accountability and oversight of provider informaticists supporting various Clinical Informatics projects across the system to drive action toward institutional priority and goals, ensuring quality work product with timely delivery.
Strengthens our brand as a top tier pediatric provider by learning and implementing best practices while utilizing technology and clinical informatics tools to improve clinical outcomes.
Pursues opportunities to present at national meetings.
Collaborates with clinicians in research that would benefit from informatics tools.
Maintains high standards for quality of care, & patient safety.
Supports CMIO Office on initiatives to improve both processes and outcomes utilizing clinical informatics tools and incorporating best practices and innovations.
Aligns department goals and manages department resources to meet Lurie Children’s strategic objectives.
Helps others understand the external healthcare reform pressures and utilizes technology to position Lurie Children’s for financial success.
Evaluates informatics projects on their impact in reducing waste.
Informatics liaison to Clinical Applications teams.
Ensures appropriate CI review and representation to support clinical changes to the EHR.
Coordinates CI review of Epic Quarterly Update activities, including Nova notes and Provider Training portfolio.
Analyzes and evaluates data independently to identify trends for potential areas of improvement with creation of targeted action plans for optimizing performance and utilization of key clinical informatics tools.
Manages and supports the performance improvement efforts of the clinical teams utilizing and leveraging the clinical informatics tools to further support improved efficiency and provider experience in the use of our informatics tools.
Assists in the coordination, implementation, execution, control, and completion of Clinical Informatics projects ensuring consistency with organizational strategy, commitments, and goals.
Develops an outcomes assessment program to monitor the impact of individual informatics interventions and uses the analysis to refine and improve the intervention and/or clinical workflow.
Collaborates with organization leadership on accountability for quality reporting, regulatory compliance, patient safety and workflow efficiencies.
Collaborates with HIM, Risk, Legal, Compliance, and Accreditation Readiness teams to maintain knowledge of Joint Commission, CMS and other relevant regulatory requirements and provides advice regarding information system impact on meeting regulatory standards.
Applies strong analytical skills to gather information from users, define work problems and develop improvements supported by technology, including measurement of outcomes related to the intervention.
Collaborates with Data Insights & AI to utilize data to provide new information on clinical care and develop new knowledge to transform care at the bedside.
Provides consultation and support for patient safety and quality improvement projects involving the use of electronic clinical informatics tools.
Ensures effective use of clinical informatics resources in partnership with Center of Quality and Safety.
Promotes use of available functionality within Lurie Children’s EHR to ensure that the clinical data display at the user interface promotes providers and clinicians making the best evidence-based clinical decisions.
Collaborates with Epic Training Team on the tools and resources available to help clinicians effectively use the EHR.
Supports the dissemination of resources through the CMIO Office.
Serves as an expert in the design and implementation of EHR interventions to optimize capture of clinical data during routine workflow and utilizing the data to inform and improve practice.
Communicates effectively with all members of the health care team and leadership.
Conducts, coordinates, and publishes research in health care informatics and seeks opportunities to collaborate with peer organizations throughout the country.
Supports dissemination of scholarly output in the form of presentations, posters, and publications.
Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers, and others.
Other job functions as assigned.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various voluntary benefits: Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program