Clinical Informatics Manager

Kintegra Health•Gastonia, NC

4d•Onsite

About The Position

Under the direction of the Director of Clinical Informatics and Health Information Management, the Clinical Informatics Manager is accountable for leading the efforts of educating on, optimizing, and maintaining clinical applications. The manager acts as a liaison between departments, interfacing with vendors or customers for software issues, and creating a streamlined workflow for end users. Ensures that clinical applications are aligned with the organization's overall business goals and provides guidance to senior management on how implementing new technology may affect the organization's current workflow. The manager also ensures maximum effectiveness of systems by comprehending their functionality and other options for clinical software development. The manager directs and mentors informatics staff to meet their full potential for the organization.

Requirements

Must be able to sit, stand and walk for long periods of time
Ability to read and understand the English language
Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
Must have a valid driver’s license
Knowledge of Outpatient Clinic Operations
Experience in the Microsoft Suite
Superior written and verbal communication skills
Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills
Must be able to interact with individuals of all cultures and levels of authority
Requires the ability to maintain confidentiality
Must be able to function as part of a team
Must possess initiative
Basic medical terminology required
Ability to present and teach effectively in front of large groups
Associate’s degree in a relevant field such as nursing, computer science, informatics, healthcare administration, or healthcare related role.
2+ Years in an outpatient provider office setting or relevant experience
2+ Years in clinical informatics or relevant work

Nice To Haves

Proficient in use of all computer software utilized in practice
2+ Years in leadership role (preferred)
Nursing Preferred

Responsibilities

Provides leadership and representation on organizational committees and projects
Identify gaps and opportunities in departmental process mapping of current state and future state workflows
Provide the team with system and operations expertise for maintenance and system changes
Facilitate and provide go-live, upgrade, optimization, and troubleshooting support
Serve as a liaison for leaders, clinicians and administrative staff
Works to design and develop education/training materials to support staff training and continued education
Participates in special projects as approved by the Director
Supports the monitoring and analysis of the electronic medical/dental record, practice management system, and other clinical systems
Works with clinicians from all departments, to identify areas where the electronic medical record can effectively support and enhance their clinical process
Manages the ticketing platform system for software issues, questions, and requests
Maintains current knowledge of clinical practice, organizational policy, regulatory requirements and standards of practice
Serves as the primary contact and mentor, along with other members of the clinical informatics team, for the super users and champions across all departments
Assists the Information Technology department in the support of clinical users when appropriate.
Works with users to define system requirements for content (data elements) and successful integration into workflow.
Other related duties as assigned.