EHR Education Implementation Specialist

UIOWA•Iowa City, IA

3d•Hybrid

About The Position

Provide EHR training to new end users, assist current users to optimize their EHR use and ensure that end users remain current on evolving functionality, provide educational support, and identify technical solutions, as needed. Key areas of responsibility include training (classroom/virtual/online); educational resource development; systems testing, and other duties as assigned. Learn a variety of course curricula to support classroom training. Develop and maintain resources, such as tip sheets, curriculum, exercise workbooks, videos/eLearnings and assessments. Coordinate and communicate with departments regarding existing class schedules, class registration processes, scheduling of special request classes and other training logistics considerations.

Requirements

Experience (typically 1-3 years) in application and/or technology support.
Experience developing curriculum and educational resources.
Experience providing focused training in large and small group settings.
Experience communicating technical information to non-technical customers.
Effective communication skills, both orally and in writing
Experience working independently with a strong focus on customer service.
Driver's License and ability to meet UI Fleet Safety Standards

Nice To Haves

Education credentials and adult classroom teaching.
Working knowledge with Windows and Microsoft Office 365.
Experience with Audio/Visual editing software (Camtasia, Articulate, etc.)
Clinical, patient access or revenue experience or previous experience in a healthcare setting.
Understanding of clinical, patient access or revenue workflows and processes to support patient care in a healthcare environment.
Knowledge of the Epic EHR.

Responsibilities

Assists with testing build for application software optimizations and upgrades in test environments and training environments.
Assists with supporting end users who submit requests for Epic training support.
Partners with lead instructors to define department processes, evaluate system functionality, identify modifications, and output needs.
Verifies preliminary design and output to improve efficiencies and enhance patient safety.
Assists with development of educational resources and/or assessment tools.
Provides one-on-one training, group training or presentations.
May present system upgrades to end users that impact workflow and application functionality.
May create video training utilizing eLearning technologies to enhance the end user educational experience.
Assists clerical and clinical staff in the use of the EHR software.
May act as a credentialed or principal Epic certified trainer for multiple applications.
May assist with education and support components of projects.
May provide mentoring for staff and leadership in a specific area of expertise.
Builds and fosters relationships between IT partners and operational customers.
May be required to work on multiple responsibilities and projects simultaneously.
May function as a liaison between the end users and IT staff.