EHR Application Support Analyst

BJC HealthCare • St. Louis, MO

1d • Remote

About The Position

Provides remote end-user support for the organization's software and hardware systems with a responsibility for Epic & other Clinical applications. Has working knowledge and experience in discipline and broadens capabilities. Recognizes issues and is able to elicit data from clients regarding problems. Performs a range of straightforward assignments related to discipline. Uses prescribed guidelines or policies to analyze and resolve problems. Receives a moderate level of guidance and direction. Epic or applicable certifications will be required within 6 months of hire.

Requirements

• High School Diploma or GED
• 2-5 years of experience

Nice To Haves

• Customer service experience
• Call center experience
• Epic experience preferred
• Bachelor's Degree
• 5-10 years of experience
• Epic or applicable certifications will be required within 6 months of hire

Responsibilities

• Follows agreed procedures to identify and resolve issues with applications.
• Uses application management software and tools to collect agreed performance statistics.
• Provides first line investigation and gathers information to enable incident resolution and allocate incidents.
• Monitors service delivery performance metrics.
• Investigates problems in systems, processes and services.
• Assists with the implementation of agreed remedies and preventative measures.
• May be part of an after-hours on-call rotation.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED