EGI Operations Supervisor

PG&E•Oakland, CA

10d•Hybrid

About The Position

Oversees all aspects of the connection of renewable power generation sources into PG&E's transmission and distribution systems. Develops and manages the operations processes and strategies to ensure understanding and compliance with all related regulations/tariffs. This position is hybrid, working from your remote office and your assigned work location based on business need. HQ is flexible within the PG&E Service Territory.

Requirements

Bachelor’s Degree in Business, Finance, Engineering or related field or equivalent work experience
Job-related experience, 5 years

Nice To Haves

Service Planning Experience, 3 yrs
Leadership Experience, 3 years
ESC Union Experience
Experience in a customer/client facing role
Project management experience
Analysis background
Experience in customer service
Experience in project management

Responsibilities

Oversees the day to day EGI operations processes and activities to ensure successful, timely contract execution and interconnection project completion.
Provides work direction and prioritization to staff.
Leads staff in client application processing, data entry, tracking and partnering with other departments involved in the process and communicating project status to client.
Monitors team members’ project portfolios for timeliness and adherence to process and tariffs.
Assists staff in handling project issues such as milestone completions, cost variances, customer/client concerns.
Provides business partners with workload forecast.
Monitors project portfolio status.
Prepares regular reports and presents to Manager.
Investigates and addresses issues.
Proposes actions plans to resolve.
Escalates complex or sensitive issues to manager for resolution.
Ensures good customer relations and satisfaction while seeking opportunities for improvement.
Regularly assesses team resource needs.
Ensures staff has necessary resources.
May develop and present proposals to Manager to gain buy in on additional resources or changes.
Collaborates with peers in new tools/technology needs analysis, design and/or rollout/implementation.
Partners with managers and other supervisors on continuous process improvement efforts.
Examines and documents processes, explores opportunities for improved efficiencies and may oversee implementation and communication of process changes.
May represent EGI at internal or external meetings by delivering presentations on relevant interconnection topics.
Keeps abreast of development in applicable regulatory tariffs and ensures staff maintains tariff knowledge.
May partner with other departments/peers in other lines of business regarding process and/or regulatory interpretation issues.
May be involved in large project five year refund process, partnering with the supervisor over EGI accounting/financials.