Primary Function: To interact with adult learning administrators and practitioners in order to provide support for the technology of adult education/literacy providers. Specific Responsibilities: Develop and conduct ongoing professional development focused on instructional technology, digital learning tools, and effective integration of technology in adult education classrooms. Provide ongoing training on how to use Zoom, Teams, etc. in online education. Support the integration of instructional technology into adult education classrooms to enhance student engagement and learning outcomes. Assist instructors in selecting and implementing digital learning tools aligned with adult learning principles and program goals. Assist programs in implementing online, blended, and HyFlex instructional models. Provide technical and instructional support for virtual classrooms and video conferencing platforms. Provide technical support for Help Desk tickets, hardware, and various types of software. Provide maintenance, repair, and remote access support. Provide training and technical support for computer-aided instruction software and Learning Management Systems (LMS). Assist instructors with course setup, digital content organization, and online student engagement tools. Analyze the effectiveness of Distance Learning Training using the National Reporting System (NRS) Tables 4C and 5B. Analyze the usage of statewide academic software (Burlington English, Aztec, Essential Education) and correlate it to teacher and program effectiveness and student outcomes. Provide and/or coordinate recorded training on LACES 101 and LACES for Teachers, the state’s data management information system. Create recorded training sessions of professional development trainings through Camtasia or other platforms. Attend and present at state and national conferences on educational technology, instructional technology integration, and technology resources for adult education. Stay informed about emerging educational technologies and best practices for technology integration in adult education. Work in collaboration with the Office of Adult Education, adult education providers, and internal staff. Create, update, and maintain AALRC and related websites. Support the development and maintenance of online resources that provide educators with access to instructional materials and professional development resources. Assist with maintaining network security protocols and best practices to protect program technology systems and data.
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Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees