Manager, Learning Technology

Hilton•McLean, VA

7d•Onsite

About The Position

This is your chance to be part of a Corporate Human Resources team at a top global hospitality company! As a Manager, Learning Technology, you will partner with our business leaders to attract, retain, and develop Hilton's most important asset, our Team Members. On the HR Technology & Innovation Team reporting to the Director, HR Talent Technology, you will help drive the technical direction and evolution of Hilton's enterprise learning ecosystem. Partnering closely across HR and Technology functions, this role will support the implementation, governance, and ongoing platform optimization of Hilton's learning management system (LMS). You will work with members of the Learning Technology Team and key business partners to drive key technical capabilities, including API-based integrations with external vendors and enterprise HR systems, to deliver a connected digital Team Member experience and operational efficiency at scale. What you'll do during a typical day: Architect, maintain, and continuously optimize the LMS technical ecosystem, including inbound and outbound integrations, APIs, data flows, and system connectivity across enterprise platforms systems and external vendors. Supporting platform governance for the LMS, leading configuration, technical vendor management, testing oversight, documentation standards, and reporting analytics to ensure scalable, compliant, and high-impact learning delivery globally. Build and support REST‑based integrations, including authentication, JSON/XML workflows, and ongoing troubleshooting Develop and manage automated workflows using tools such as Microsoft Power Automate, Zapier, or Informatica. Act as the escalation point for LMS issues across configuration, integrations, reporting, and platform analytics. Support the greater Learning Technology team where needed with course content and system troubleshooting. How you'll collaborate with others: Partner closely across HR, Technology, and regional stakeholders to translate business and learning needs into platform capabilities and configuration decisions. Collaborate with LMS vendors to resolve platform issues, manage enhancement requests, and stay current on release cycles. Help establish and uphold a LMS governance framework including change management processes, release management cadence, and a prioritized enhancement backlog alongside key business stakeholders. Projects you'll take ownership of: The technical transition and ongoing optimization of a new learning management system, including data, content, and user mapping, testing coordination, launch readiness, and post-launch platform performance. A scalable library of Power Automate workflows to streamline LMS operations and improve learner and administrator experiences. LMS API integration architecture and documentation, including data flows, error handling, and specifications for Oracle HCM, ServiceNow, and other connected systems. Deliver reporting on platform health, adoption, migration progress, integration performance, and other key metrics. Review enhancements to the LMS with each planned release and perform testing to determine impacts to existing processes, connections, and integrations. Operational SOPs, and knowledge base documentation supporting platform stability, governance, and continuous improvement.

Requirements

Five (5) years of experience in learning technology role within a global or multi‑region environment
Three (3) years of hands‑on experience configuring and administering Learning Management Systems, including reporting, content management, and system operations
Two (2) years of experience with importing information into a learning management system using mass upload tools, such as the Rapid Data Import tool in Cornerstone products
API integration expertise, with hands‑on experience designing and supporting REST APIs, working with JSON and XML data formats, and implementing secure authentication protocols
Understanding of LMS data structures, eLearning standards (SCORM, xAPI/AICC), compliance and audit reporting, and content lifecycle management
Experience building and managing Microsoft Power Automate workflows or similar

Nice To Haves

Bachelor's degree or higher
Five plus (5+) years of experience with Cornerstone LMS platforms
Experience producing security‑focused technical documentation, including architecture and application data flow diagrams for security and compliance reviews
Experience with additional Power Platform tools such as Power Apps and Power BI
Familiarity with Oracle HCM Cloud integrations, ServiceNow, and identity management or SSO platforms
Cornerstone certifications or relevant technical certifications (e.g., Microsoft Power Platform, API development)

Responsibilities

Architect, maintain, and continuously optimize the LMS technical ecosystem, including inbound and outbound integrations, APIs, data flows, and system connectivity across enterprise platforms systems and external vendors.
Supporting platform governance for the LMS, leading configuration, technical vendor management, testing oversight, documentation standards, and reporting analytics to ensure scalable, compliant, and high-impact learning delivery globally.
Build and support REST‑based integrations, including authentication, JSON/XML workflows, and ongoing troubleshooting
Develop and manage automated workflows using tools such as Microsoft Power Automate, Zapier, or Informatica.
Act as the escalation point for LMS issues across configuration, integrations, reporting, and platform analytics.
Support the greater Learning Technology team where needed with course content and system troubleshooting.
Partner closely across HR, Technology, and regional stakeholders to translate business and learning needs into platform capabilities and configuration decisions.
Collaborate with LMS vendors to resolve platform issues, manage enhancement requests, and stay current on release cycles.
Help establish and uphold a LMS governance framework including change management processes, release management cadence, and a prioritized enhancement backlog alongside key business stakeholders.
The technical transition and ongoing optimization of a new learning management system, including data, content, and user mapping, testing coordination, launch readiness, and post-launch platform performance.
A scalable library of Power Automate workflows to streamline LMS operations and improve learner and administrator experiences.
LMS API integration architecture and documentation, including data flows, error handling, and specifications for Oracle HCM, ServiceNow, and other connected systems.
Deliver reporting on platform health, adoption, migration progress, integration performance, and other key metrics.
Review enhancements to the LMS with each planned release and perform testing to determine impacts to existing processes, connections, and integrations.
Operational SOPs, and knowledge base documentation supporting platform stability, governance, and continuous improvement.

Benefits

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
Financial security for your future – Our retirement plans make it easier to save for what's next

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