Associate Educational Technology Administrator

National Heritage Academies

4d • Onsite

About The Position

The Associate Educational Technology Administrator supports and administers the digital tools that align to our NHA Technology Model. This position is the frontline expert, turning complex Tier 2 challenges into seamless solutions and ensuring our technology performs at the highest standard. As an integral partner to the rest of our Edtech Team, you play a vital role in offering world class support to our scholars, school staff and curricular teams. National Heritage Academies (NHA) partners with communities to build and operate public charter schools. Founded in 1995, today NHA serves over 100 schools in nine states, with more than 65,000 students in kindergarten through 12th grade. Our schools are designed to eliminate the achievement gap and provide school choice to families so their children are prepared for success in college, career, and life. A majority of our schools consistently outperform their local district on the state test. According to the Center for Research on Education Outcomes at Stanford University, NHA is a leading performer among charter schools and management organizations, outperforming both conventional district schools and other charter school operators. In addition, according to our employee survey, over 90% of respondents agree that the work they do is meaningful to them. Join our team.

Requirements

• 2-4 years in technical support, school technology, or help desk environment.
• Familiarity with Google Workspace for Education, Clever, or similar EdTech environment.
• Ability to take a logical approach to troubleshooting (e.g., "Is it a browser issue, a roster issue, or a vendor issue?").
• Ability to manage a high volume of tickets while maintaining a "Customer First” mindset.
• This is an in-person position at our NHA Service Center located at 3850 Broadmoor Ave., Grand Rapids, MI.

Responsibilities

• Serve as the point of contact for Educational Technology support tickets, resolving Tier 2 issues related to login failures, roster discrepancies, and Tier 2 "how-to" inquiries from school staff.
• Identify complex technical issues that require intervention and gather all necessary diagnostic data before escalating to your senior team members for assistance.
• Conduct daily monitoring of data sync platforms (Clever, Google Workspace, etc.) to identify and resolve errors before they impact the classroom.
• Perform troubleshooting to ensure Student Information System (SIS) data is flowing correctly into third-party applications.
• Manage the lifecycle of standard applications that do not require complex API development or integration.
• Develop and update clear, teacher-facing documentation and "Quick-Start" guides to reduce the volume of repeatable support questions.
• Document troubleshooting steps for common system errors to ensure team-wide consistency.
• Work in collaboration with our various academic teams to address any issues requiring vendor assistance.
• Work on day-to-day issues that involve vendor support. You will be a conduit between our teachers and staff to our Edtech vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees