Associate Educational Technology Administrator

National Heritage Academies • Grand Rapids, MI

5d • Onsite

About The Position

The Associate Educational Technology Administrator supports and administers the
digital tools that align to our NHA Technology Model. This position is the
frontline expert, turning complex Tier 2 challenges into seamless solutions and
ensuring our technology performs at the highest standard. As an integral partner
to the rest of our Edtech Team, you play a vital role in offering world class
support to our scholars, school staff and curricular teams.

Requirements

• 2-4 years in technical support, school technology, or help desk environment.
• Familiarity with Google Workspace for Education, Clever, or similar EdTech environment.
• Ability to take a logical approach to troubleshooting (e.g., "Is it a browser issue, a roster issue, or a vendor issue?").
• Ability to manage a high volume of tickets while maintaining a "Customer First” mindset.

Responsibilities

• Serve as the point of contact for Educational Technology support tickets, resolving Tier 2 issues related to login failures, roster discrepancies, and Tier 2 "how-to" inquiries from school staff.
• Identify complex technical issues that require intervention and gather all necessary diagnostic data before escalating to your senior team members for assistance.
• Conduct daily monitoring of data sync platforms (Clever, Google Workspace, etc.) to identify and resolve errors before they impact the classroom.
• Perform troubleshooting to ensure Student Information System (SIS) data is flowing correctly into third-party applications.
• Manage the lifecycle of standard applications that do not require complex API development or integration.
• Develop and update clear, teacher-facing documentation and "Quick-Start" guides to reduce the volume of repeatable support questions.
• Document troubleshooting steps for common system errors to ensure team-wide consistency.
• Work in collaboration with our various academic teams to address any issues requiring vendor assistance.
• Work on day-to-day issues that involve vendor support. You will be a conduit between our teachers and staff to our Edtech vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees