Educational Technology and Platform Administrator (E6144)

IEEE•Piscataway, NJ

3d•Onsite

About The Position

The Educational Technology and Platform Administrator is responsible for the day-to-day administration, configuration, and operational support of the IEEE Learning Network platform (IEEE's learning management system). This role ensures the platform runs smoothly by managing user access, data integrity, reporting, and routine troubleshooting. The Administrator also provides frontline technical support to the customers and partners of IEEE Educational Activities, escalating complex issues as needed. This position functions as an individual contributor and does not involve instructional design, curriculum development, or content creation.

Requirements

Working knowledge of learning management systems (LMS)
Customer-focused mindset with the ability to communicate clearly and professionally in writing
Strong troubleshooting skills for routine technical issues
Strict attention to detail and ability to manage process-driven tasks accurately
Strong customer service, administrative, and software skills
Experience uploading digital content (e.g., SCORM packages) and managing course configurations
Familiarity with data validation, auditing, and maintaining data integrity
Ability to manage multiple requests and prioritize work in a deadline-driven environment
Comfortable working independently within defined processes
Highly competent in working with Microsoft Office and Google Workspace
Excellent oral and written communication skills

Nice To Haves

Bachelor's degree or equivalent experience
2-4 years Learning management administration, educational technology, and/or technical support strongly preferred

Responsibilities

Perform day-to-day administration of the ILN platform, including researching, diagnosing, troubleshooting and course configurations
Provide first-line technical support to learners, customers, and partners, resolving routine platform questions and issues
Upload courses and related materials to ILN
Generate and distribute standard and custom reports to internal stakeholders and external institutional customers
Deliver SCORM sales orders following established processes
Assist and/or collaborate with internal/external platform teams to test and/or implement ILN enhancements and updates
Write new and/or update existing user guides, documentation and/or processes
Audit LMS content, course links, and URLs to ensure data integrity and accuracy
Assist in executing User Acceptance Testing (UAT) using predefined scripts
Provide backup support to the Educational Technology and Platform Specialist as needed to ensure operational continuity
Work on other Educational Activities projects as needed and assigned