Educational Technician 2 [Starts at $19.62/hr plus benefits]

Omaha Public Schools•Omaha, NE

21h•Onsite

About The Position

This position will work primarily with the Mobile Device Management team in a support role. The primary focus will be assisting with upkeep, distribution, collection, and facilitating repair for 100K+ devices owned by Omaha Public Schools. This position will involve being part of a team of technicians who work together to achieve efficient outcomes for the students and staff OPS serves. Data entry and management will be a large part of this role, and attention to detail is essential. Daily tasks will include data entry, spreadsheet manipulation, collaboration with team members, inventory management, device preparation, and other assignments as necessary.

Requirements

Must be able to use basic office equipment such as computers, copiers, and scanners.
Must always comply with OPS’s guidelines for equipment use.
Travel within the District will be required.
Must be able to respond rapidly in emergency situations.
Must have organization, time management, communication, and interpersonal skills.
Work in an office environment, school buildings and warehouse setting.
Contact with personnel within the district and with customers and vendors.
Will be working under the direct supervision of the department supervisor to complete day-to-day tasks.
Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy.
Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues.
Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service.
Employees are expected to perform all assigned duties and work all scheduled hours during each designated workday unless the employee has received approved leave.
Any deviation from assigned hours must have prior approval from the employee’s supervisor or building administrator.
All employees are required to report to work dressed in a manner that reflects a positive image of Omaha Public Schools and is appropriate for their position.
Demonstrates technology skills using iOS and MacOS.
Demonstrates technology skills using Microsoft Word & Excel.
Proficient abilities in creating and using spreadsheets.
Possesses excellent organizational abilities and attention to detail.
Above average attendance and prior work record.
Excellent written and oral communication skills.
Knowledge of device imaging software.
Demonstrated technology skills with the internet and Microsoft Office365, including creating mail merges and creating and maintaining Excel spreadsheets using filters, formulas, charts, etc.
Ability to prioritize and complete multiple tasks.
Obtaining and providing verification of all licenses, certificates, and other requirements for the position.
A background check which demonstrates to OPS that background is acceptable for the position.
Verification of U.S. citizenship or legal authorization to work in the United States.
Successful completion of a pre-employment drug test (if required for position offered).
Successful completion of a tuberculosis skin test (if required for position offered).
Successful completion of a pre-employment medical examination to determine ability to safely and effectively perform the essential functions of the position.

Nice To Haves

Associate's degree
Three years successful device/technical support experience
Experience using Mobile Device Management platforms

Responsibilities

Data input/updating and spreadsheet manipulation
Helpdesk ticket processing and follow-up
Device preparation using a mobile device management platform
Physically preparing devices for distribution
Troubleshooting and problem-solving with other technicians
Transporting devices to other sites throughout the district as necessary
Performs other related tasks as assigned by the supervisor and other central office administrators as designated by the Superintendent.