Educational Aide, Arts and Sciences

Santa Fe College Employees•Gainesville, FL

4d•Onsite

About The Position

The Educational Aide will provide administrative support to faculty, staff, visitors, and students. This role involves creating a professional and welcoming atmosphere, handling communications, managing office tasks, and ensuring the cleanliness of certain areas. A key aspect of this position is the strict adherence to privacy and security regulations regarding student records and sensitive information.

Requirements

Must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours.
Must maintain a 2.5 GPA.
A criminal background check will be conducted.

Nice To Haves

Ability to work successfully in a multi-cultural environment.
Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
Detail Oriented - Proven accuracy and attention to detail.
Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Responsibilities

Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing visitors.
Accepts, screens, and routes telephone calls concerning activities and operations, directing inquiries as appropriate.
Provides some front-line level of resolution to questions or concerns while making appropriate referrals as necessary.
Distributes mail and office supplies and operates and maintains copier/printer.
Operates and maintains office equipment such as copy machines, laminators, and document shredders to scan documents, print documents, etc.
Ensures rooms are clean by wiping down desks in the testing room, computer lab, breakroom, and sanitizing desks/chairs.
Provides general administrative support to faculty and staff.
Strictly honors the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies, and procedures.
Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
Provides service excellence through courteous, informed, accessible, and professional engagement.
Performs other duties as assigned.