Educational Account Specialist

Music & Arts • Frederick, MD

9d

About The Position

The Educational Account Specialist supports the Commercial Accounts management team in providing customer service to Educational Representatives, Regional Managers, and others who interact with commercial account customers. The role handles customer inquiries and researches issues received by phone, fax, email, or other channels. It also supports mail processing, reconciles sales orders entered by educational buyers, processes departmental billing, researches and processes repair tickets for an assigned area, and conducts collections activity for assigned invoices and accounts or as needed during customer and representative interactions.

Music & Arts is part of the Guitar Center enterprise and is based in Frederick, Maryland. The company operates more than 225 retail stores, works with more than 200 educational representatives, and has more than 250 affiliate locations. The position requires a high school diploma or GED, with a bachelor's degree in Accounting preferred, and 2–4 years of relevant work experience. The pay range is $19.00–$21.00 per hour, depending on location, background, and experience.

Requirements

• High school diploma or GED required.
• 2–4 years of relevant work experience, in addition to degree or years of previous experience.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work independently, prioritize, and manage tasks.
• Excellent written and verbal skills.
• Detail-oriented.
• Experience with standard office and computer equipment, including MS Office software.

Nice To Haves

• Bachelor's degree in Accounting preferred.

Responsibilities

• Receive incoming calls from customers, educational representatives, and field managers.
• Research issues raised through questions, faxes, emails, and other channels.
• Participate in weekly mail processing.
• Reconcile sales orders entered by educational buyers and resolve problems that arise.
• Process billing for the department.
• Research and process incoming repair tickets for an assigned area.
• Conduct collections activity for invoices and accounts in assigned areas, or as needed during conversations or calls with customers and educational representatives.
• Develop relationships with external vendors through frequent interaction with relevant internal departments.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED